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HP’s 2-in-1 convertible laptop released in April 2015, identified by model number: 13-4003dx.

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Keys sticking on replaced keyboard

I have an HP Spectre x360 model 13-4116dx. My cat knocked a glass of water onto the keyboard and shorted it out. So I bought a replacement, traded it out, and thought everything was fine. However, when I went to actually type on the “new” keyboard, I found that many of the keys are quite stiff - almost sticky - and they make a clicking sound that the old one didn’t make. It’s pretty annoying to type on, and I don’t think I can live with it long-term.

The thing is, though, that I didn’t notice whether the keys were stiff like this before I installed the keyboard. I did notice, however, that there was an imprint on the back showing that it had clearly been installed in a system previously, which wasn’t noted in the description when I purchased it (from a third-party seller at Newegg).

So my question is - is it possible that I somehow installed it incorrectly (or slightly misaligned?) in a way that would cause this? Or is this clearly a problem with the replacement keyboard (for example, did someone spill something sticky into it?) All the keys work, they are just really tight. Should I return and try getting one directly from HP?

I know I can easily take this one out and see how it works outside of the frame, but I’d rather try to figure out what I’m doing while I can use the computer. Thanks for any help!

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Hi,

Just wondering if you got the correct keyboard for your model or whether you got a “compatible” one that may be slightly different as to feel etc.

Here’s the maintenance and service guide for your model laptop. Scroll to p.43- 44 to view the HP part numbers for all the different keyboards available for the model.

Hopefully the invoice that came with your keyboard lists a HP keyboard part number that matches the number in the manual so that you can verify that it is the correct one. Otherwise you may have to remove the keyboard to find it as the part number is usually found on it somewhere.

If it is the correct one then as you’re not comfortable using it, return it and get another, as you cannot be sure whether it will last for long or not if something was spilled on it.

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Thanks for your reply. Yes, I think this is the actual correct keyboard; I used the service guide that you linked to and ordered the correct catalog number. The new keyboard came in a bag with that catalog number printed on the outside label.

I suppose my question is now more along the lines of whether it's possible that I did something wrong during installation to make the keys stick. Either way, I guess I will remove it and return. I'll have to debate whether I feel more confident that one ordered directly from HP will be better or whether I may get another one like this.

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Hi @Erin Mulkearns-Hubert ,

I cannot see how you create a mechanical problem with all the keys when installing the keyboard i.e. noise and feel, unless you cleaned the keyboard with anything that may have left a residue before or after installation.

You did say that you thought that it wasn't new but possibly used. Maybe it was a refurbished unit, but then you should have been made aware of this at the time of purchase

Electrical problems are different i.e. keys not working or appearing "stuck" on the screen giving continuous character or even 2-3 characters being displayed at once etc. That would be more understandable

Besides the feel and the noise are you experiencing any other problems at all?

You could always remove it and just test the keys for noise and feel etc, once the keyboard is removed from the laptop to check it it is the same or whether it is different. Can't see how it would be unless it was flexed or twisted somehow when installed

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Erin Mulkearns-Hubert さん、ありがとうございました!
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