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Stuck on “connect to mac or to a pc with itunes”

Brand new iphone 11 pro max. Customer received a swap device from apple. She went through the wizard and scanned her esim. After that the phone said it needed an update. After updating it keeps failing to activate and that I need to connect the iphone to itunes. When I do this, it succeeds goes to the home screen for less than 1 second and then it says activating again.

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Tried restoring using both recovery mode and dfu mode. Both times it will get stuck on the same screen. What strange is that her esim is still registered even after restoring with dfu mode. Is this a hardware malfunction?? Have not seen this before.

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Fellow repair shop here. What exactly is an esim? Or are you talking about the sim card in the phone?

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It’s an electronic simcard. Your card will be digital, so you don’t need to use a physical simcard.

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2件の回答

  • Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  • If you see a Trust this Computer alert, unlock your device and tap Trust.
  • Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.

Otherwise, reboot both the computer and your iPhone and try it again.

Also make sure check out the Apple official post via link below.

https://support.apple.com/en-us/HT201407

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Tried a few different cables and multiple PC’s. Problem is not that the PC doesn’t recognize the iphone. Problem is that it doesn’t activate through wifi and it keeps popping up after activating connected to itunes.

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@d3novo Have you tried you lucky with a mental sim card and then activate it?

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Yeah I used my own simcard without PIN and it will show 2 connections but it doesn’t activate. Maybe it’s like some kind of region lock or a iPhone that has not been registered yet.

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@d3novo Did you purchase it from overseas? The best solution is to contact Apple for support.

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i dont know how to unlock dis iphone 7+

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KWH さん、ありがとうございました!
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