Why Does Paper Keep Jamming?
I am working on this Xerox Workcentre C2424 for a lawyer and yes it is a old printer, but they want to keep using it. Less waste so it’s the right idea as long it can be fixed. The paper keeps jamming in the front section right at the entrance of what I believe is called the paper pre-heater or destew assembly. It will show to open the exit cover to remove jam and when doing so, it will go to showing the front cover since that is where the jam is located. I will remove the paper jam and every time it will get jammed there. I have replaced it with a good one and I have the same results. I disconnected the two cables two different times to make sure the printer can see that a cable is unplugged and it will show a error and error code each time. At this point I feel like it has to be mechanical. Any ideas on what it could be?