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The Dell Latitude E6410 is a 14" laptop released by Dell.

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The computer does not fully shut down

I installed Windows 10 to my Dell notebook, since that I am not able to shut down the notebook.

When I go to: Start>Power>Shut down appears the “Shutting down“ then screen shuts down but the power button is still lighting and the fan is working as well.(Restart is working)

I tried to type various shutdown commands like: shutdown /s /f /t 0 to the Command Prompt.(First time worked, then no)

I disabled Turn on Fast Startup.

I updated all the drivers.

Is there any other method to shut down the computer?

Thank you for answers.

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Greetings,

I also had this issue when I installed Windows 10 on the same laptop model, but ended up giving up because the operating system was so buggy. I never had this problem on Windows 7 and it was really annoying that the laptop would just sit there consuming power with fans at max after Windows 10 has long left the shutdown screen. It took me a few months until I decided to look further into the problem again, re-intalling Windows 10 in the process.

The solution I discovered lies in how the operating system is installed from a flash drive / installation media. When installing Windows, you have the option of installing it on UEFI or BIOS (mbr) - how the installation media is created plays a role in how Windows will operate and install under the hood. Between the Windows operating systems I’ve tried, Windows 7 is not particularly picky about whether you install it from a flash drive with partitioning schemes MBR or GPT and target system BIOS (MBR only) or UEFI. But with Windows 10, you must image the installation ISO onto a flash drive with MBR as the partition scheme and BIOS as target system (e.g. using Rufus USB formatting utility). Once you’ve got your installation media, you can install Windows 10 by booting into it with the F12 key when the Dell logo appears after restarting the system. I suggest that you select the non-UEFI option for the the flash drive when booting.

Once you’re finished installing W10 and have updated the system to a recent version (older versions of W10 don’t have this issue), you can then try shutting down your computer. If you no longer experience the issue, then yay!

The problem appears to be that Windows 10 has dropped support for older hardware, and in the process is no longer compatible with some of the hardware inside the Dell E6410. I believe that what’s happening with the laptop when you shut it down in Windows 10 is that it tries to write the hibernation / fast start up files to the hard disk - a feature most modern laptops support especially with modern UEFI/GPT as opposed to MBR/BIOS. When this happens, Windows 10 thinks it’s writing to a UEFI/GPT system, instead of MBR/BIOS, causing it to never complete the process which results in a system freeze where a shutdown should’ve taken place.

Laptops like these were designed in an era where MBR/BIOS was the predominant installation schemes that people and manufacturers used. At the time, UEFI was only gaining traction, which may be a reason for why these machines are a bit spotty/iffy when it comes to using this recent technology. Perhaps if Microsoft had not dropped support for Windows 7 and changed their testing processes of using the operating system on physical hardware as opposed to virtual machines, we won’t be having this issue.

But anyways, I hope this solution works for other people as it had worked for me.

Regards,

MJGM

さんによる

Note:

While my problem has been fixed, it still takes some time for the laptop to completely turn off (around 30 seconds to 1 minute). I believe this is due to Windows 10 saving hibernation files to speed up the start-up process for the next time the laptop is used.

I know that it's possible to disable this feature on Windows 10, however, I have not explored it as this is a small issue I can live with.

For those who've tried the solution I've posted, I'd be interested in hearing how yours went.

さんによる

Check your power setting

Right click on deskyop and select display settings— select screen saver tab —- and there below you will find power settings. Or directly type power settings in control pannel search

Check the settings for both on power and on battery

Even check the settings pertaining to when i press power

Try it. I hope this reaolves your issue.

さんによる

Check the CMOS battery , mine had a faulty CMOS battery that was messing my Latitude e5450 up. Upon swapping out the CR2032 battery (its just a CR2032 with tabs soldered onto it) the laptop returned normal operation.

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I had the same problem. Unable to shut down (or taking ma-aaaaaany minutes) my Dell E6410 with Windows 10 installed. Took me 2 days searching, but than found the solution. The Wireless WWAN Card (sort of GSM network card, I don’t use it, but is installed in my E6410) is causing the unable to shutdown problem. I removed this hardware (could not find how to disable it in the BIOS), and than the problem was away. Removing this hardware is shown in this video: https://www.youtube.com/watch?v=hU66rWRF...

Hope’s it works for u to!

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Thank you for your solution. I have same problem and i have fixed it. On BIOS setup have Wireless setting and have WWAN on/off but it just turn on/off device, the driver still auto install and i have to disable it manually.

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it work only 1 time and now i stuck on it again :(((

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Sorry for the late response. Disabling it in BIOS it it not enough I think. You have to remove the card physically, as showed in the video. After that the driver (which is causing the power off problem) will not load any more (because the WWAN card is removed). Hopes it works!

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Interesting.

I have a E-4310 with the shutdown problem so I looked inside. That hardware is missing so its not the cause.

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richtererik11 さん、ありがとうございました!
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