Does not shutdown or restart

Hello friends,

The laptop does not respond to the shutdown button or restart button on the start menu. The power button also not working. It only can hibernate and sleep. Could not work with it because it is stuck and continuously warning me to update. I try several ways which i found online. But none of it works. The only solution I can see is formatting and install windows 10 again. Can anyone tell me why is this happened and any solution I can try before format it again?

(Because I formatted it recently like month ago)