Why is the screen of my Microsoft Surface Studio not working anymore?
The screen of my Microsoft Surface Studio (1st generation) suddenly has turned black and does not work anymore. The computer itself works, because if I connect a monitor to the mini-display port, I can see Windows and the system is functioning fine. This way, I discovered that the internal screen is not recognized by the Nvidia card. However, I can still authenticate with Windows Hello, use touch to move the mouse, use the camera, play sounds and see that the backlight is working. The only problem is that the screen stays black. I have tried to forcefully shut down the computer several times (by pressing the power button for 10 seconds), start in BIOS mode (by pressing volume up and powering on), tilting the computer, changing the position of the screen, etc. - nothing works. Clearly, something is broken - but what?. Is there anybody who can give me some ideas what might be wrong and where to start looking? The warranty has already expired.
The same problem here tried all the usual uninstall and install drivers and a fresh W10 install stopping and starting services etc. I fear it may be an internal fault as still no t-screen even when booted in the UEFI screen. I do not want to pay MS prices to repair it. I can live without it but would be nice to get the full functionality back provided its not going to cost a fortune after paying over 4 grand for the top model I'm not happy that its gone a bot pair shaped a little over 2years old so sadly not under warrenty I would certainly never by another now which is a shame as when working fully such a lovely machine to work with I have a smaller surface pro x now which does the job though I much prefer my Studio with the large tilt screen. Thanks for any suggestions forthcoming for anything I can try before I have to bite the bulllet and sent it to a repair person once the Covid nonsense calms down amd places are open again.