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Introduced in 2016, the Brother MFC-L6700DW monochrome laser All-in-One addresses the business needs of workgroups with higher print volumes. It boosts printing and copying at up to 48ppm. The large 520-sheet capacity paper tray holds more than a ream a paper for fewer refills, and for additional capacity add-on trays boost total capacity to 1,610 sheets.

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My Brother printer is always jamming in duplex mode

Single sided printing works fine but duplex is always jamming. I clear the duplex tray but it just jams again. I own a Brother MFC-8910DW. It’s about two years old and has been a great printer. Until now!

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I have the same problem!! have you fixed it? if so please tell us how you did it

mine always jams whenever it tries to print two sided, at first it would print two papers instead of one but now it completely jams.

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I have the same problem with a Lexmark. Instead of sucking the paper back in to print the 2nd side, it spits it all the way into the output tray, and then complains that there’s a jam.

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Gud evening sir

i am using BROTHER dcp-l2541 dw printer past 3 yaers

it had no problem for 2.5 years.but now this gives problem in paper jams in duplex mode.

as per service man suggestion i changed fuser unit and dublex tray and drum unit and cartridges also but still problem not yet rectified please suggest me correct solution

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RAMESH G (RAMESHPONGPD@GMAIL.COM)

SRI GUNA STUDY CENTRE

CHENNAI INDIA

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I had the same problem. I blew the dust out of the printer, cleaned the rollers, and checked for updates....still would jam in duplex mode. I finally got a bright flashlight and watched the paper through the crack between the back cover and case and discovered the paper was getting stuck under the paper tray. I turned the printer on its front and discovered there was a partial sheet of paper stuck in the paper path. It was difficult to get to but when I removed it, the printer started working correctly again in duplex mode. Hope this helps some of you with the same problem.

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@Todd Neis Thanks for letting the world know what worked for you. I looked as you described, but did not find any paper. My paper is getting stuck much higher up in the path, just above the part that folds down to print envelopes with the new version of the software.

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If a paper jam resulted in a torn sheet, or you tore a jammed sheet getting it out then there could be a scrap of paper in there somewhere, or even some other foreign object. You may have to look very hard to ensure the paper path really is clear. Use a torch and maybe a dentst’s mirror to see right inside.

In so far as you can, clean all paper guides and rollers with isopropyl alcohol. Inspect everything very carefully - it could be that some small plastic part has got broken. Look for anything that looks different of the right and left hand sides.

Paper quality is important in avoiding jams. Make sure you’re using good quality paper, and that it’s bone dry. Any moisture it might have picked up will make it prone to jamming.

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Thank you. I will give that a try.

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OMG thank you

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This seemed to start just after a firmware update. I assumed it would be fixed quickly with the next version, but it has not. That the firmware is the issue is supported by the fact we have two different models of printers.

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I only have a small personal use Brother printer, but I have noticed that it “jams” a lot when I print duplex too. The thing is with mine, it is not actually jamming. This happens to me when I print something duplex that only needs to print one side. The printer seems to want to suck the paper back in and flip it as if to print the other side even if there is nothing to print there, so if I take the sheet out when the first side is done printing but before it has a chance to suck it back in and flip it, it reads a false paper jam. The only thing I have to do is hit the X on the control panel and everything goes back to normal. I apologize if this is not applicable to your specific printer, but I thought there was a chance it may be a similar programming issue and not a physical jam after all.

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