I get no Dial Tone, cannot answer or reject calls. Why?
My phone line is fine as I can use a corded landline phone and I have dial tone and can make calls ,receive and reject calls. On this VTechCS6719-16 though, When I pick up the phone and press the green “talk” button, the “In Use” light on the base station lights up, but i hear no dial tone at all.
When I call this number with my mobile phone, the cordless phone rings . I press the green button to answer and the LCD switches to the call time counter…00:00 - 00:01 etc..but the “phone is still ringing” on my mobile phone earpiece, which means the cordless phone didnt really answer the call…same problem with the red button and call rejection. Cannot reject calls..The phone ringer gets muted and when placed back in the base, it starts ringing again..
I have tried “resetting” the phone, as per Vtech Customer Support instructions, i took out the batter, and disconnected the base station from the power supply..for a few minutes and de registered and re registered the handset with the base. The key tones etc work and the phone speaker works fine so I dont think its a speaker issue..