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Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Audio playing through headphones and speakers at the same time

I have this Acer Aspire E15 laptop and I plugged in some earbuds, when I did I tested the PC audio and sound came out of both the laptop speakers and the earbuds, I just want the sound to come through the headphones. Furthermore, since I'm trying to use the headphones using the audio jack, it's still going to come up as 'High Definition Audio' so there isn't a way to default the headphones. I was just wondering if there was a fix for it.

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Hi @kardanplayz ,

What OS is installed in the laptop?

Have you checked in Device Manager, that the sound controller is showing that it is installed correctly?

Have you tried installing the latest audio controller drivers appropriate to the sound controller and the OS to see if it detects that earphones have been inserted?

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I bet you are missing some drivers.

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wont show up, am on windows 10 home, build 2004. is this on windows 8?

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Thank you for Sharing

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Hey. I had a similar problem and fixed it in the most random way :D. IF you go to control panel > hardware and sound > realtek HD Audio Manager (at the bottom) > Device advanced settings (top right) and it should be on “mute the internal device, when an external headphone plugged in”. Change this to the bottom one, “Make internal and external output devices playback two different audio stream simultaneously” and that actually fixed the problem for me. If this does fix it and the problem suddenly appears again one day, I will go into these settings and change it back as a new update might change it. Hope this helps and good luck!

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Seems counter intuitive, but this worked for me too.

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I would have never figured this out on my own. Works so well. Thank you

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Thx bro. You helped me alot =D

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i didnt get realtek hd audio manager in my hp laptop

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i have an MSI laptop and when i go to realtek HD Audio Manager i dont get the same tab. what can i do?

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If you do the steps that JayEff suggested and the hardware checks out good, then right click on the sound icon and choose playback devices. You should see both laptop speakers and headphones, high light headphone and click on Make Default. It should toggle back to speakers as default when you remove the headphones.

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i havew same problem... headphone option doesn't show up in playback devices : (

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found a solution to this issue yet?

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Search Device Manager on your search bar —> Click on Sound, video, and game controllers —> Right click on Realtek (or whatever sound program is installed on your computer) and uninstall it —> Restart the computer

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i didnt had realtek HD Audio Manager. So this worked for me

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If you have external speakers, plug the headphones in the jack on the speakers

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I have seen a similar troubleshooting guide at https://speakersninja.com and it worked really well for me. Try this out! It may work for you.

  1. Go to Control Panel (If you do not know how to find it follow these steps)
a.     Click Start and Control Panel.  b.     Click Hardware and Sound and then Recording.
  1. Scroll down until you see "RealTek HD Audio Manager (Most likely the last thing on the list) Select it opening the program. When it opens up you should see two circles at the very bottom, under the letters (A B C D) . If the bottom circle is highlighted (Headphone outlet) then your laptop knows that your headphones are there. Same for the top circle (recording outlet).
  2. a. Click A and let it play through for both of your laptop speakers
  3. b. Click B and let it play through for headphones output
  4. c. C Should be for recording outlet and I am not sure what D is for. Keep it highlighted and exit out after testing if the device (letter you highlighted) and your problem should be solved. If there are still problems then do as I did and try looking through things (Only recommended if you are good at problem-solving and/or able to grasp the simple settings of a computer device).

You shouldn't have to go back and change the settings.

Anyway Thanks :)

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why dont it show the realtek thing in the sound and hardware

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had the same problem ! tried updating audio controls too. nothing worked. Then i checked the audio cable and it wasn’t plugged to the port fully. Try checking that!

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kardanjo さん、ありがとうございました!
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