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Why does my iPhone 7 Plus rear camera show black screen?

I accidentally dropped my phone a few days ago and found out the rear camera and flashlight are not working on the camera app. Instead it showed a black screen and in video mode there was an icon saying ‘iphone needs to cool down before using flash’ I tried using the snapchat camera but no luck there. So I took my iPhone to a local repair shop. They checked the connections were fine and my camera might be broken. By chance, today I opened my messenger camera by chance and it was working absolutely fine. I have tried reset/reboot and factory reset but still can’t access my back camera except from the messenger app.

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Thanks for sharing

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This very same thing has happened to me!! How did you solve this problem ??

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So did any one find a way to solve it?!!!!!

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Nope... my service guy told me that one of the lences went out.. thats why it doesnt work on zoom 1x... but works on the others. He said the total change of the camera would help but doesnt recommend it because its not that cheap...:)

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I took mine to the Apple store and they said it’s a camera issue. They replaced the camera within an hour and my phone is working great now!!

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So you are saying that the REAR CAMERA works in messenger but not in Snapchat or Camera mode?

That's certainly odd, I wouldn't expect that camera access would be different from one app to another. However, if the tech said the camera is properly connected, then I would suspect the logic board sustained some damage from the fall. Ultimately, this will have to be probed by an experienced micro-solderer as it could be a tiny component was dislodged. There's no way to troubleshoot this "remotely"...

EDIT

This could be a hardware or software issue. I addressed hardware issues above but as some posters ( Daniel & tr30yackel) mention below, you should check the Settings / Privacy / Camera settings to insure that the app in question is accorded access.

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Same here, after replacing a new screen from ifixit on the iphone 7 plus, the rear camera stopped working. I did not loose it or rip off some cables, did the work nice and easy.

I bought a new camera s+ grade from etrade supply, but the screen was still black. But when i tried the camera on messenger, it was working.

A very strange bug indeed. I wonder there is a way to fix it?

I restored the phone through itunes but with no luck.

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I have the same problem

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I have the same issue. Camera works in FB messenger but no other third party app or the stock app work. However I did find that if I switch my zoom to 2x the camera works! But this doesn’t do me any good when playing with AR apps because the camera resets to 1x when the app is not open. ;(. This is a crummy defect and I wish apple would address it! At least I figured out a way to take photos....

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i'm having the same issues, camera works on 2x, and selfie mode. No snapchat

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Same problem! It’s been over a year. I coupon and can’t take pics of receipts. If I switch the rear camera to 2x it works. I tale most pics in Facebook and it allows it. Selfies work too. I find it hard to believe all of us have the same issue and Apple can’t fix it! So frustrating!!!!!

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I had the same problem, I had to install an alterative app for camera, in my case "Lightroom CC" was the application that put the rear camera to work again. :)

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Exactly the same issue, and the Lightroom CC works. At least I have a temporary camera. Do you find a fix solution?

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This has happened to me. Same problem. Works on FB but not Snapchat or camera app. Did you find a solution?..

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Same thing just happened to me last week. Works in FB but not camera app.

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This happened to me too... works on iScanner app and not on any other. Please let me know the solution if you were able to resolve it.

Thank you!

Update (04/28/2018)

Checked on FB and it work. So far only FB and iScanner...

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Same thing happened to my iphone 7 plus, camera works on fb/ messenger but what ive noticed is that, its just the camera depth(second camera) that is working. And whenever i press/click the camera button of the main camera app, it’s not clickable and it doesnt take any photo at all. Only the front camera that is working. What do you think is the problem? Is it the hardware or is there something wrong with the software itself? Corrupted files/system that affects the camera?

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Hi mahn I have the exact problem just now, hope you do have a solution. If yes can you pls let me know!

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I fixed my iPhone 7 plus with the same issue by replacing the rear camera and the phone works very well right now.

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Will be happy to answer any questions.

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I am having the same issues and I was wondering how you replaced it? did you do it yourself or take it in? and what is the cost? thanks!!

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I purchased a rear camera and the fix kit, and replaced the camera with the guidance of the video. Actually you can find everything by typing "iPhone 7 plus rear camera" in the search box on top of this page. It was not very difficult.

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Hi, this happened to me recently. I tried all the solutions I found online but none of them worked! Then I went to my local phone store and all they did was open my phone and found out a tiny connector came loose. They connected it really quickly and I didn't have to pay for anything because the cable was just loose. Now it works perfectly fine! So if you've tried everything, just open your phone up and see if the connection from the camera to the phone is connect! Hope this help!

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Did he tell you which cable came off buddy? Ours can be the same !

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Um was it for the back camera ?

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Has anyone found a fix yet ! Please let us know

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My wife dropped her iPhone and it had same problem. The flashlight nor the rear camera would work, but it would work on Facebook. There are two cameras on iPhone. I had to replace the rear cameras($99 on amazon and come as a set). After I replaced cameras, it would take pictures and the flashlight started working again, even though it isn’t part of the camera set.

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I got my camera replaced. My messenger camera was working but gave a zoomed and not so good quality image.

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After you have replaced the camera, does it work prefectly as before?

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this could be stupid, but… did you try to look in settings/privacy/camera? some apps restrict use of camera (maybe that’s the solution for someone. best regards and luck.

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I just dropped my phone and the same thing happens well of course the screen did break !

my camera is having the same problem …black screen !

but it opens up in messenger, Facebook but it’s zoomed and not so good quality image ! I think it’s the portrait mode camera which is opening . I still need to find a fix. Someone help

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Same problem from two days

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Guys basically I replaced my screen and my back camera stopped working and I was on iOS 11 when it didn’t work. So I updated to iOS 12 and it works perfectly fine. Just find the newest update for yourselves

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I was having same issue. My resolution was this: Settings / Privacy / Camera/ close all third party apps that had access to camera. close out and restart iPhone. Yeah success it worked.

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This didn't work for me.

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Just replace the rear camera unit with a new one.... I suggest to replace with the original one. I found the original one on eBay for 55$. Even I dropped my phone and all the above things happened to me. The point is there are 2 rear cameras on iPhone 7 Plus so one stopped working and the other works on Facebook messenger and other apps. But replacing the whole unit works again.

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I have replaced the camera two times. The full unit comprising of two cameras, and yet I always get the same result: 2x working, when I tap "1x" instead not working.

Hence: no "portrait" mode for me.

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I don’t know if this is already been properly answered but I have the same problem and I have figured out that when you switch to 2X zoom it’s switching the actual camera to the digital zoom camera and cam that advances the focus and the depth…, which is the camera on the right when looking at the back. So for some reason the main camera is not working, but the secondary camera/zoom camera for some reason Works fine.. I am waiting on a warranty replacement, as this is my fourth iPhone 7 Plus that I have had replaced, Luckily not with the same exact problem. I’ve been talking to Apple and really want a solid answer because with all of the above, it’s not the board, or anything. It has to be the camera itself, my guess something to do with the advanced auto focus and gyro-stabalizer.

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Yea it’s work mine after I switch to 2x zoom.

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I can make photos at 2x optical zoom, but not at just 1x zoom. The flashlight doesn’t work too, but if I make a photo (at 2x zoom) with flash it works. I found this video on YouTube: https://youtu.be/VUIj-FdjIA8

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Mine is doing the same. Repairman put in 2 new cameras and neither worked. I tried all of the above. Did anyone figure something new out?

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Rameen shahid さん、ありがとうございました!
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