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5" smartphone released by Huawei in June of 2014.

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My phone only works when charging HELP!

My Huawei Ascend p7 had a software update last 2 weeks then recently I discovered that when I put on mobile data it goes off without even showing the logo its like just removing the battery then I discovered that my phone won't even come on its shows the logo then goes off even when the battery is full then I wanted to reset to factory settings but when I went into recovery mode it showed Huawei software installation failed

I tried again the next day again rezovery mode finally came up so I'm asking should I go ahead and format the phone will it help my phone cos I can't use it without charging it or is it a battery problem.

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You may want to try wiping the cache partition first before reset just to see if you can fix issue that way . If that brings no joy then go ahead and do the factory reset but please remember this wipes all your data. You will find the wipe cache in the recovery mode just below the factory reset This video may be of some help Hope this helps

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Deji さん、ありがとうございました!
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