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Repair and disassembly guides for Brother printers.

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HL-2280DW paper feed not working

I have a Brother 2280DW workhorse of a printer. I love the wireless/scanning/duplexing features, but am wondering if this problem is fixable.

The paper starts to feed and then never quite gets grabbed coming out of the paper tray. It doesn't jam, it just doesn't feed. When I feed manually, the printer works fine, but that is a royal pain!

I have tried cleaning all the rollers underneath - in back and front.

Other suggestions?

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This worked great. I used a bent paperclip (as a hook) to pull the clip to the right, then used a small standard screwdriver to guide the clip into the slot at the same time. Thanks so much for the solution.

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wow, this worked, thanks. such a great workhorse , i was about to throw this printer in the trash. used a needle nose and gently put that white piece in place, and walaah.

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I had what sounds like the same exact issue as you, so hopefully the solution is the same. No amount of cleaning the rollers or tinkering would fix the problem. In fact, it seemed like the feeder rollers weren't spinning at all.

I dug up the service manual online and proceeded to take everything apart until I could get to the gearing and have a look for anything out of place.

Solution:

There is a small plastic lever that is used to lift/lower a gear in order to start and stop the feeder rollers. This lever can come out of position such that it can no longer wedge beneath the gear, and instead pushes against the side of the gear. Thus, the feeder rollers will no longer work.

Fortunately, the problem exists in a place that requires no disassembly.

1. Remove the paper tray.

2. Facing the printer from the front: Immediately to the left of the paper tray slot, there is a small hole (Circled in RED) with a white piece of plastic visible through it (Squared in BLUE). This white piece of plastic is the lever we need to put back into position. If it looks like in my photo, it's where it should be. If you see less of the white plastic, it is out of position.

Before step 3: Notice the curved slot (Underlined in YELLOW) directly beneath the hole where the white plastic lever lives. There is a very small clip/hook on the lever which is supposed to rest in this slot, keeping the lever from dislodging and causing the very issue we are having. If you look into the slot, you should be able to see the clip. When I did this fix, this clip broke because I was impatient. You will need to gently flex the clip up (toward the top of the printer) while following step 3, so that it seats correctly in the curved slot.

3. With some small pliers/needle nose, grab the white plastic piece as seen in the image and gently but firmly pull it toward the right side of the printer (BLUE arrow). It should slide into the correct position, and the small clip should latch into the slot, hopefully stopping this from ever happening again. If you fail to flex the clip up, it will press against the inside of the printer's casing and snap off.

-- If the clip breaks like mine, it's not the end of the world. You'll just be more likely to need to do this simple process again in the future.

4. Slide the paper tray back in and give it a whirl. Hopefully it works for you.

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Thanks, Jeremy! That is definitely the problem. Both the white plastic piece and the small metal spring clip are rattling around loose and nearly impossible to put back in place. I'll give it another try and see if I can align them both. Appreciate your very thorough instructions.

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If you care to take the plunge and have a little patience, the service manual can be picked up from a quick google search for "HL-2280DW service manual" -- 4th result for me. Fixing the problem from inside might work out better for you.

You'll want to go to page 3-27. Following the disassembly instructions from page 3-27, you'll stop after the "Side cover L" step (page 3-40). Once there, you'll have access to all the gears, and that pesky little lever-wedge. This way, you can push it into place rather than pulling on it.

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Thank You!!! This fixed my issue...and yes, the side cover does come off and you can access the part much better.

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Jeremy - You're awesome. I just got a replacement paper roller and it didn't fix the problem (paper not feeding, computer thinking it's out of paper, manual feed working). Then I found this which fixed the problem. My son's printer is Brother HL 2270DW.

I was able to pull that white tab out a bit and printer can now works but I was NOT able to get the clip to be clicked or pulled out all the way. Printer does seem to work as long as that white square is mostly out.

My question is whether I can just glue that thing so it's more stable or just keep on pulling it out whenever it stops printing... Thanks again!

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Glad I could help out!

I suppose you could glue it, but you'd need to glue it into a position where it's engaged. How it works is, when the paper tray is fully inserted, the white tab is pushed toward the rear of the printer (kind of like a button) which causes the gearing for the feeder rollers to engage. This action is fully mechanical--there are no electronics involved.

If you were to glue it in a position where the gear is NOT engaged, it would just not work, or worse, potentially break entirely.

Since it only works its way out of position over time due to removing/reinserting the paper tray, I've just made a habit if pulling the tab back out whenever I refill the paper. That seems to be working out just fine.

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I left a comment on @jermn 's reply but wanted to share some pictures to accompany the text. Jeremy's approach worked for me; I found his suggestion to open up the side especially helpful.

I, too, broke the tab while trying to fix the issue. So, I proceeded to open up the side of the printer. I found a metal clip that forces the white piece to disengage when you pull out the paper tray. If you insert and remove the tray while the side is open, you can see this in action. This seems extraneous ... why not keep the white piece, and thus the gear, always engaged? Since I broke the white tab I figured the white tab will get out of position again in the future. So, I disengaged the metal clip, snapped the white piece into position so the gears are engaged, and replaced the cover.

Side view, after disengaging metal clip:

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View from inside the paper tray slot:

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The printer seems to be working like a charm, and I've got clear steps to follow in case it gets out of position again.

It works!

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I did the same thing and after disengaging the spring and pushing the plastic 'switch' to engage the gears in place I glued it so it would not move! (Seems to be working fine). This 'switch' is there to detect if the paper try is in place.

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Thanks for the great input here. Never would have thought it was the problem based on the limited info from Brother. I moved the white piece into the engaged position and disengage the spring. Unfortunately, it only prints one or two pages. any other thoughts on what might help?

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My story: I followed Jeremy's advice and ever so slightly chipped the white plastic piece. (Note: the little hook that slides in the channel is VERY fragile!)

Not willing to give in to defeat, I then removed the side panel. It's only one screw, accessed in the back of the machine. Pull the duplex cover down and you'll see the one screw that holds the left side panel on. After removing the screw, carefully unclip the other connections. I found it easier to remove the panel when I let the side of the machine dangle off the edge of the workbench.

Once open, I pushed the lever back in place and made sure the spring is attached properly. Positive test!!!

For now, the printer is working great again. (And yes, it is a workhorse.)

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did as you did and it did make the repair much easy to get to the tiny little well

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Thank you Jeremy, you saved me too.

Thanks to all the contributors.

God bless, do good!

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Probably is too late to add this, but I also found this video regarding this issue with the HL-22 Series:

https://www.youtube.com/watch?v=GuuWmqSA...

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this also help to solve my issue and save repair money.

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this was very helpful video,as said, pictures are worth a thousand words

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@jermn,

You Sir are the mvp. This worked like a charm. I had been frustrated for a whole year. I resulted to the manual paper feed until I decided to do a google search again today.

Jar Jar Binks here broke the hoke with all the warning. I crafted a paper clip to hold that white plastic in place.

@melanieh , thank you for posting this question. I would never have found Jeremy's solution without your post.

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https://www.youtube.com/watch?v=ucvEZ-l5... this video not in english but gives better solution . hope you like it

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pictures are worth a thousand words, couldn't believe this was the issue all this time, got estimates to repair close too $85- 125.00 to see what was wrong with it and did all by myself. Thanks to all the people who added on to their commments

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Hello Jeremy & Co.

I've been waiting for a day to patiently take the printer side off and tackle this problem - today! I've followed the excellent trail of breadcrumbs offered by @jermn and @erichmusick, but seem to be missing a few things...

1. There is no metal coil/spring.

2. My white plastic part appears to be broken - among other things the square bit of plastic to appear in the small front window is round, and I don't see any tab on it sturdy enough to engage levers. Does anyone know what this piece is called?

Lastly, I see a small circular mount (the 0 of it faces the side, so it's horizontal from front) - does the white piece pivot on that or is it irrelevant? Incredible the lengths we'll go to avoid dumping an old printer in landfill!

Many thanks, Mel

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@melanieh Did you ever fix this issue? My plastic piece looks like this also and I can't figure out how to reinstall it. Thanks.

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Great post, thanks for sharing. Use many of these methods and tactics myself. Personally I like focusing on back links from secure sites.Thanks for sharing this content. I have been using many of these techniques and having success with them. There are a few you mentioned that I will test out also. I’m looking forward to implementing these.

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There are really nice people out there who invest time to help others out! I was able to fix our printer. I work for a nonprofit so not wasting money is important philosophically and practically. Thank you! thank you! thank you!

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Another thanks to JeremyN for salveging my HL-2270DL. In my case, the white plastic lever had somehow slipped off the shaft that it rotates on when the paper tray slides into position. I removed the left side cover (two “hooks” in front-(one behind the toner cartridge door, the second to the left of the circle on Jeremy’s picture in Step 4) - the second behind the rear door) and removed the circular drive motor and gear (slightly lift the black tab holding the shaft and pull it up) to give me more room. I removed the clip spring, then replaced the loose plastic “lever” onto its shaft, making sure that the lift tab was under the shaft gear. Replaced the spring, then pressed the lever tab to see the shaft gear engage the drive gear. Replaced the drive motor, replaced the side panel and plugged it in. Works like new!

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Thx Jeremy/ jaw/ MikeD for the steps and the pics. I think I did every so slightly chip the white piece when trying to pull it thru so I opened the side. I have a 2270 and the side and front view look very similar. I ended up just getting the white lever onto the shaft and that got the piece into place into the curve. Then I put the spring back on, closed up the side and it works! I didn't quite understand where to glue anything but I also don't have all the equipment for that. Just a question for Mike D. Would have been easier if I could have removed the circular drive motor because it was hard to see behind there on this model. I wasn't sure what you meant by "slightly lift black tab holding the shaft and pull it up"...I just couldn't figure out how to remove circular drive motor but would have been helpful. ( Maybe a pic if you ever have to disassemble again.) Thank you again

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I usually clean the feeder parts that are made out of rubber, one to twice a years. I use a light wet cloth for that.

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hello please follow the answer link for that no paper feed error that you are experiencing https://help.brother-usa.com/app/answers...

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REASON

See answer from Jeremy N to understand what happened. I’ll make references to his post.

But the true reason is the planned aging. This clip and curved slot have no any other meaning than be broken after few years, when the plastic will be dried and fragile. Then, clip breaks easily and disconnector latch will be permanently moved out of position, making printer dead.

Proofs:

  1. To keep the latch in the position, all you REALLY need is to add small screw to the rod, not a clip, not a slot etc. Small screw or even small piece of plastic on the tip of this rod.
  2. Spring is designed in the way that instead of keeping latch in position it is trying to PULL the latch on the left, slowly destroying the clip.

HOW TO FIX PERMANENTLY

REMOVE LEFT COVER

Two latches, square (on Jeremy’s picture) and round above. You’ll need to pull cover down and then to left side.

You can’t remove it completely, but can get enough space for all the next operations.

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BREAK AND REMOVE THE TIP

Remove the tip, we don’t need it and don’t want to let it stuck somewhere. We will fix the latch on our own

PREPARE TO MELD THE PLASTIC

Find

  • 2 pliers
  • 1 hex wrench or any 5mm iron rod
  • lighter
  • protective glasses
  • gloves

HEAT THE IRON ROD

Take iron rod in one pliers and start to heat the tip of it with lighter. 20 seconds should be enough.

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MELD THE PLASTIC

You MUST hold the hot iron rod with second pliers around the middle.

Put the tip of the hot rod against of plastic rod tip and push it down. Strictly vertically.

You need to form T-shape plastic end.

Do this in a few steps, check that latch still can move after every step and check how much space left. 1mm of free space to move latch on the rod - this is what we want to get.

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SAFELY REMOVE ALL HOT ITEMS

Once finished, put hot rod under running cold water to cool down

CLEAN THE PLASTIC ROD

Scratch the melt tip with the knife, remove plastic particles and strings

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ASSEMBLE PRINTER

Put the left cover back, don’t forget to pull it down to set in position.

DONE!

TIMELINE

15 minutes

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Does anyone have a similar fix for the duplex function? I have the HL-2270DW and the regular printing feed is fine, but if I try to print duplex the printer begins to suck the sheet back in, but then can't suck it in more than halfway. At that point it gives up, spits out the paper with only one side printed, and declares "duplex jam." Then I need to open and close the back cover and press "go"--at which point it attempts the duplex print again, fails again, etc. I have to unplug the printer to reset. Any ideas why the printer can't quite grab that page back in?

Thank you!!

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Same fix, I repaired my 2270 like instructed. I did not disassemble the printer, I just pried the L side panel from a couple of tab clips.

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Found the printer by trash bin. Picked it up, it doesn't feed, otherwise worked fine. I found it easier to disasemble side - one screw and about 5 minutes of brain exercise to unlock two pins holding the cover get the job done. Now its again fully functional printer! Thanks!

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Jeremy and Mel,

thank you! Another printer feeding paper again. I was able to use the “front” method, pulling the plastic tab out of its hiding space. I should have googled and found this sooner. But of well, spent hour or more on Brothers info and cleaning tips [repetitive attempts because that’s what I try], and then half hour on phone with Brother support which didn’t help until we then just got cut off, and he [the rep] did not call me back!

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thanks for all the in put in this topic . i bumped in to this video https://www.youtube.com/watch?v=ucvEZ-l5... which has almost ultimate solution for the feeder cam lever sliding out to cause paper feeding problem. the video is not in English some cc in the beginning but very extensive demo! hope this helps all!

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C:\Users\Administrator\AppData\Local\OPrint\OPrint-DocuCom PDF Driver\1.urf

Out of paper error leading me to this most helpful post. I tried Jeremy’s fix but the white lever clip broke so it didn’t hold in place. So I proceed with removing the left side cover as per instruction above.

My fix was I put a tiny rubber o-ring over the shaft of the pin that the white lever pivots on, after I remove the motor by unclipping the tab of the motor to give me more maneuverability. I supposed I could use a bit of hot clue on to seal it in place, but the rubber o-ring was tight enough to hold the white lever clip in place when the tray is pushed in, so that the feeding mechanism is working again. Thanks, Jeremy!

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Mel さん、ありがとうございました!
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