Screen goes black, power still on
My cintiq 24 hd is no longer under warranty. The screen will flash on for a second when I turn it on and then go to black, with the button lights and fan still on. Any idea what's wrong?
I just developed the same problem this week and was about to ditch it and buy a clone. Thanks for the tip about shining a flash light into the screen. I see what you mean.
I described the problem to my favorite computer repair shop and they understood the problem and will take a look at it. They never heard of a Cintiq but they knew the problem as it applies to monitors and had a few suggestions to check. I will let you know what they do, if they can fix it. Have you already had your fixed and know the solution?
Hopefully it won't cost $880 like Wacom's flat fee. I don't know how I will carry this 24" cintiq though.
Hey Sean (and every body)
I had exactly the same frustrating problem with my Cintiq 24" yesterday and it was solved unbelievably by a technical friend's advice:
As your Cintiq is connected to the pc, restart the pc and as it goes for boot press delet key continously till the Bios screen will appear. Then go to "load fail-safe defaults" then Save and Exit. Pc restarted itself and then Cintiq display turns on.
I personally didn't even think the Cintiq display will stay on if I press delet key during booting. Because before this trick it just blinked for a moment after boot then went black. But when I pressed "Delete" key during the boot, the Cintiq display stayed on and I saw Bios blue screen, then I clicked on "load fail-safe default" then saved and exited ( pressing F10 key) . Then my pc restarted Cintiq stayed on.
By the way if your Cintiq won't stay on during the 'press delet key till Bios' process, connect another simple regular monitor to your pc and do the process then connect your Cintiq to the repaired pc again. So it was a windows problem (at least for me).
You have a bad capacitor. Wacom quoted me $860 dollars to fix! I found a guy on YouTube that fixes them as a hobby. he came to my house as it turned out he lives less than an hour from me. He fixed it in under an hour and charged me $50!
I have the exact same problem with the same model. The backlight of mine is done. Try the following: Switch it on and make sure it shows the image for a second. After it went dark, shine on the screen with a strong flashlight and check if you can make out any part of your desktop. If yes, the image is still there, but the backlight is broken. Mine broke four months after warranty and now I'm faced with a costly repair - or replacement. Both suck substantially...
I know what it is. It is one of the 10uf Capacitors. On a 27HD there is a video. Yours might be slightly different but this is a common failure.
Here is the video.
Basically you have 1-6 caps on a board that are easily testable. One or more of them has shorted to ground. Removing the shorted one will actually get it to work. There are more caps than needed (typical of every electronic) that being said it would be better to replace it. I know it’s a 10uf smd cap but don’t know the voltage. :(
I have this problem, because my mum said she's going to buy herself a cheap Wacom board, and since it didn't come with a pen she decide to use mine, and now every time I go my board my screen is black.
I am facing the same problem now after many year, contact Wacom however they replied that "the issue you are reporting seems to be related with the device mainboard, but Wacom does not repair this models anymore since there are no spare parts." now I am stuck
any one in London can repair it please?
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