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The Dell Latitude E6410 is a 14" laptop released by Dell.

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No internet access/ Media Disconnected

ive been working on a dell latitude e6410 windows 7 pro company laptop and i havent been able to get it to connect to the internet. it always gives me an unidentified network, no network access/ limited access message. when i went to look at the ip config info so far, ive tried resetting the ip, restarting it and restarting winsock but to no avail.

i noticed that there had been a virus on the computer and so i quarantined it with malwarebytes and used jrt several times. (the latter of which seems to keep finding and deleting the same 4 files referred to as "temporary internet files folder")

here are the ipconfig settings:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Student10

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 5:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

4

Physical Address. . . . . . . . . : 58-94-6B-61-B6-B1

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 4:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #

3

Physical Address. . . . . . . . . : 58-94-6B-61-B6-B1

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN

Physical Address. . . . . . . . . : 58-94-6B-61-B6-B0

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::6514:9f5a:b1e0:afa6%17(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.175.166(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 240686187

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-CA-B3-D4-5C-26-0A-29-7C-AB

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Connecti

on

Physical Address. . . . . . . . . : 5C-26-0A-29-7C-AB

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{274D945A-549C-4FC8-9C3E-1D2A8397531B}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D2AC927F-9161-4B5A-913B-CFE639941B94}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F0789BDF-9162-404F-ADC0-DCADB23F6967}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

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Here are a few thing i would recommend you try:

1. test another laptop on the connection (if the other laptop connects successfully try the other suggestion)

2. connect to the wireless network and run the windows troubleshooter

3. disable and re-enable the wireless adapter

4. manually update driver for wireless adapter(since its a dell laptop, you can go on the dell support website and download the device identifier to get drivers for your laptop) if there aren't any wifi drivers on dells' website go to device manager and grab the hardware id and do a google search to get the drivers

If you need help on getting any of these done let me know

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tried all 4 and media is still reporting as disconnected. also, during the troubleshooting it states: "Issues found

"wireless Network Connection" doesn't have a valid IP configuration"

さんによる

What internet access do you have at home? Do you have the information on how your wireless is configured?

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Dean さん、ありがとうございました!
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