Why are the copy/scan functions not working?
my HP Envy 5530 printer will print from computer but if I try to make copies or scan, the screen says " now copying" but doesn't do anything
I had this problem too. Printer works. Scanner and copier won't work. Uninstalled drivers, and reinstalled drivers, numerous times. Didn't help! Did hard reboot. Didn't help. Got mad! lifted right side of printer 6 inches and dropped it on the desk. Lifted right side of printer 6 inches and dropped it on the desk. That fixed it. Now it is working as it should. the problem was not a software issue, but a hardware issue. I suspect, a small short in a contact somewhere inside, Which may very well reoccur. NOT MUCH HELP FROM HP
Been chuckling all morning. Have been fussing with the 5530 for the past year to fix the scan and copy issue (not working). Luckily found this page and just for the !&&* of it I tried the drop test. IT WORKED!!!!!!!!!!! What a hoot. HP Support is useless on the subject.
I found this answer from another respondent over a year ago and have had to use this method several times. I don't use my printer very often, so maybe it gets stuck from lack of use. The first time I tried it and it worked, I let HP know about it but never got a response from them. Of course, they're in the business of selling more printers, so why would they want this fix to be widely known? Shame on them.
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