My laptop is stuck in my PC needs to be restarted loop

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Asus

Asusによって製造されれたラップトップコンピューターの解体と修理情報です。

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Anamoo @anamoo

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投稿日: 2017年3月23日

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My laptop is stuck in my PC needs to be restarted loop

I recently uninstalled Avast Antivirus and when I did it said my laptop needed to be restarted in order for uninstalling to be complete so I did. But my laptop kept on getting your PC needs to be restarted so after that'd be completed my laptop would boot up, the usual ASUS logo with the white circles with the words "preparing automatic repair" but then it'd blackscreen and would go back to PC needs to be restarted blue screen. Then the cycle would repeat again and again.

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Does the blue screen have an error codes or anything else at all.

George A. さんによる2017年3月23日

The blue screen says enter this stop code then it shows a code, it also changes every time it pops up

Anamoo さんによる2017年3月23日

Hi, Try starting in safe mode and see if there is anything left of avast to uninstall. Look in Control panel > programs and Features.

If you can't get into safe mode try the following:

Start laptop, when it starts to boot into Windows , force shutdown by holding the power button until it shutsdown. Do this 3 times i.e start - boot - force shutdown - start - boot force shutdown etc. By the 3rd attempt Windows should boot into the Windows Recovery Environment.

Select Troubleshooting > Advanced > Repair this PC and see if it repairs it if not try the same procedure and select Safe mode.

DO NOT select "Reset this PC" as this will ERASE all your data and reinstall Windows.

You can also download Avast Clear to completely remove avast. Instal it in safe mode and run it from there.

https://www.avast.com/uninstall-utility

jayeff さんによる2017年3月23日

It still does the cycle. The problem is that my laptop doesnt go into the automatic repair and when it tries to, the PC needs to be restarted screen pops up again then the cycle repeats

Anamoo さんによる2017年3月24日

can you remove the battery on this laptop?

Jimfixer さんによる2017年3月24日

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Jimfixer @jimfixer

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投稿日: 2017年3月24日

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Try clearing the cashed memory by removing the ram and reinstalling it this will give it a clean boot and may get you out of the boot loop . Once out you may want to uninstall the offending program and reinstall it as it must not have installed properly to begin with. Are we dealing with windows 10 or other ?

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5 件のコメント:

I cant remove the ram because my laptop cant open and its windows 10

Anamoo さんによる2017年3月24日

Me too i can't do it because the laptop won't open and i'm scared because that's my grandmothers gift to me

Plsss help me i really can't open the laptop it keeps on boot looping

Chrln Vdd さんによる2020年12月1日

@Chrln Vdd

What did you do before the problem appeared?

Have you tried Safe Mode as jayeff suggested above?

mike さんによる2020年12月1日

@aactech I have not tried yet because I do not know how and I do not know about laptop I do not know what can be downloaded and can not be downloaded. I don't know what I can open or not open.

What else can I do then?

Chrln Vdd さんによる2020年12月2日

@Chrln Vdd

Here's how to start in safe mode try Method 2 or 4

What is the make and model number of the laptop? Look for the information label on the bottom of the laptop (on the outside) to find the complete model info.

jayeff さんによる2020年12月2日

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Does the blue screen have an error codes or anything else at all. — George A.
The blue screen says enter this stop code then it shows a code, it also changes every time it pops up — Anamoo
Hi, Try starting in safe mode and see if there is anything left of avast to uninstall. Look in Control panel > programs and Features.

If you can't get into safe mode try the following:

Start laptop, when it starts to boot into Windows , force shutdown by holding the power button until it shutsdown. Do this 3 times i.e start - boot - force shutdown - start - boot force shutdown etc. By the 3rd attempt Windows should boot into the Windows Recovery Environment.

Select Troubleshooting > Advanced > Repair this PC and see if it repairs it if not try the same procedure and select Safe mode.

DO NOT select "Reset this PC" as this will ERASE all your data and reinstall Windows.

You can also download Avast Clear to completely remove avast. Instal it in safe mode and run it from there.

https://www.avast.com/uninstall-utility — jayeff
It still does the cycle. The problem is that my laptop doesnt go into the automatic repair and when it tries to, the PC needs to be restarted screen pops up again then the cycle repeats — Anamoo
I cant remove the ram because my laptop cant open and its windows 10 — Anamoo
Me too i can't do it because the laptop won't open and i'm scared because that's my grandmothers gift to me

Plsss help me i really can't open the laptop it keeps on boot looping — Chrln Vdd
@Chrln Vdd

What did you do before the problem appeared?

Have you tried Safe Mode as jayeff suggested above? — mike
@aactech I have not tried yet because I do not know how and I do not know about laptop I do not know what can be downloaded and can not be downloaded. I don't know what I can open or not open.

What else can I do then? — Chrln Vdd
@Chrln Vdd

Here's how to start in safe mode try Method 2 or 4

What is the make and model number of the laptop? Look for the information label on the bottom of the laptop (on the outside) to find the complete model info. — jayeff

jayeff @jayeff 評価: 449.3千 11 366 1.4千 · Answer 1 · 2017-03-24T21:11:25-07:00

jayeff @jayeff

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投稿日: 2017年3月24日

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Hi,

Create a USB recovery drive. This can be done from any working Win 10 PC or laptop. Go to Control Panel > Recovery and find the link to create a USB recovery drive.

You will need a 4GB (8GB is better) USB flashdrive and about 40 -60 minutes of time to create the recovery drive.

When created change the boot order in your laptop to USB as 1st option, (is it F12? on startup or try F2 and find it in BIOS) insert the USB flashdrive and then restart the laptop. When in recovery environment menu select Troubleshooting > Advanced > Repair this PC.

DO NOT select reset.

Hi @Anamoo,

Here is a link that may help you. It details how to change the boot order if you cannot get into BIOS on startup. If this works then you can use the USB recovery drive that you hopefully have made. (A USB should work you shouldn't need a USB - DVD drive)

If this also doesn't work then the only other thing I can think to try is that you have to open the laptop and either remove the HDD (shown 3:45 minutes into video) and then hope that you can get into BIOS with it disconnected and then look for a setting called "Boot Mode", "UEFI Boot", "Launch CSM" or whatever else it may be called, change the boot mode from UEFI to Legacy/CSM: disable the UEFI Boot option and enable CSM Boot support, select USB as the first boot option, re-install the HDD and then try again to boot from the USB recovery drive, or that you find the CMOS battery or CMOS reset jumper on the motherboard, remove the battery or link to reset the CMOS back to default values and then try to get into the BIOS to change the boot order to USB 1st.

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The problem is that i cant get into the recovery environment. My laptop tries to but then it black screens, tries to boot up skipping it, then gets the PC needs to restarted screen and keeps repeating and repeating. I tried using the F12 and F2 when it was trying to boot normally but then it blue screened again.

Anamoo さんによる2017年3月25日

Hi @Anamoo,

What is the model number of your laptop?

jayeff さんによる2017年3月25日

Its an asus notebook PC X502C

Anamoo さんによる2017年3月25日

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My laptop is stuck in my PC needs to be restarted loop

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Update (03/25/2017)

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