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Released in 2013, the Asus X550C is a line of budget Windows 8 ultrabooks. Related model numbers: X550CA, X550CC, and X550CL.

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Laptop crashes when plugged in

My laptop crashes when I plug in the charger but works without the charger just fine.

It takes some time after the charger is plugged in for it to crash and when it does, I turn it back on and the screen displays "Windows is resuming"

I have attempted to plug in a separate charger and the same result occurs

EDIT: The laptop works perfectly fine when plugged in and on safemode.

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Hi, Have you checked in Event Viewer, to see if there are any events registered which may indicate your problem?

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Does it show the battery as charging? I would check event viewer and see what shows up there. Your charger may even be shorted so you may want to try a new one or different one

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I have no idea what the event viewer is and how to use it, please explain?

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everything in the administrative events says either critical, error or warning.

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"Task Scheduling Error: Continuously busy for more than a second" and "Task Scheduling Error: m->NextScheduledEvent 19594" are the errors that occur while plugged in.

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It is a heat issue. Short of fixing it, go to the power control settings and tell it to run at the low power saving speed while on AC power. Here are some troubleshooting steps that may help.

- Start by testing the AC adapter if it's supplying the correct voltage in your laptop.

- Do also try a different AC adapter that has the same voltage with yours and see if the same problem will persist or not.

- Next is to do a clean install of the graphics card driver.

- Go to Device Manager and uninstall the Nvidia graphics card driver.

- Next is to open Programs and Features the uninstall anything related to Nvidia.

- Once done, download and install the latest driver.

- Here's the link: nvidia.com/Download/index.aspx

- Reboot the laptop after installing the latest driver.

- After the reboot set Nvidia as the default GPU and change the Power Management option as well.

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Hi @raichel121 ,

It might be model dependent but the Asus X550CA laptop has an integrated Intel HD Graphics 4000 graphics adapter, not Nvidia.

https://www.asus.com/Notebooks/X550CA/sp...

The OP has already stated that another charger has been tried to no avail.

Also why is the heat different when running on AC? I am always interested in learning new things.

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I have tried power saving speed and most of those I have either tried or are irrelevant due to me not having Nvidia.

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When you say it "crashes" what, exactly, do you mean? Have you checked your power settings to make sure they are correct?

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What do u mean safemode? Help me, i have the same problem. When it's plug in after 2 mins my laptop will freeze and hang.

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Andrew Hall さん、ありがとうございました!
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