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Doogee Valencia2 Y100 Pro released on 5th July 2015.

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My storage seems corrupt, cant access photos/documents, gallery empty

My gallery says it is empty and any photos I take are not saved there. I can still see photos in Whatsapp messages so I think something is corrupt. Ihave not deleted the photos. If I try to connect my phone to a computer I get the message "Unfortunately the process android.process.media has stopped". I have tried all the recommended fixes for this. So I can't use a computer to view my files. I don't have an external sd card. I have tried Norton antivirus and it's not picking anything up

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Hi, i had the same problem and it was solved when i removed the guest user , as written in the following link

http://www.nairaland.com/2532812/infinix...

(those having problems with internal memory, sd card, camera and other apps delete guest mode and reboot ur phone. and dont use it again)

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Hi,

how do you manage to remove guest user?

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try to change to guest back to admin and then remove it

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Hi,

thanks, I manage it. Now gallery is returned back. Everything seems fine.

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Hi Kim,

did you find any solution? I'm having the same issue.

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Hi, not really. I put in an sd card which all my new photos now go to but I can now see my old photos on the phone also (I have 2 "camera" locations) but I can't see the old ones if I connect to a computer so I cant get them off of the phone.

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Kim Shoard さん、ありがとうございました！
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