Are there any replacement keys for the keyboard?

Question

Microsoft Surface Book

Microsoft製のハイブリッドノートPC/タブレット。2015年10月発売。モデル1703です。

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limjohnny @toshiba1188

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投稿日: 2016年5月31日

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Are there any replacement keys for the keyboard?

My [1/!] Key and [Ctrl] key are broken. I removed them to clean after I spilled a little juice on it, but as I was putting it in the pins that would lock them into the clip broke. The clip and rubber piece is fix on the actual keyboard but the key itself no longer has anything to "snap" it in place.

Is there anyway I can replace the keys? Microsoft doesn't sell them and they want me to send it in to fix for $500.

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You don't know how lucky you are in the U.S.

For me in Germany $500 sounds like a dream. Here Microsoft charges a flat fee of €685 ($826) for any repair!

My [Ctrl]-key has only a fissure, nevertheless they will charge the very same amount as if I would have tossed it out of the window!

Mark Kahl さんによる2018年1月5日

I have the same problem on my Surface Book.

There is definitely a design flaw on the Ctrl key of this computer. It is very fragile and breaks in two along a vertical line in the middle.

For a $3000 computer, this is a big problem!

Microsoft solution is to replace the full keyboard for 500 euros.

They say I use it not properly which is inaccurate.

Furthermore, it is my second Surface Book and the previous one did broke in the same place.

Philippe さんによる2018年3月3日

Hi Philippe,

you're not the only one with two Surface Books and an equal number of broken Ctrl-Keys, just the other day I got an e-mail from a German guy with the same problem!

I only got one and it will stay that way. It’s so ridiculous, they even sell the 15” variant with the tiny keyboard, that misses proper navigation keys. This brings me to: "using it wrong". I suppose for Microsoft the Surface Book is a tablet, so using it means using only the touch screen. The keyboard is meant for emergencies only.

For me the solution is duct-tape, it may not look nice but it does the job. If this solution does not suit you, you might want to check https://www.quikfixlaptopkeys.com. They offer replacement keys for the Surface Book, at the total bargain price of: $24,99 (plus VAT, import taxes, shipping…). Unfortunately, due to so many broken Ctrl-keys, they are claiming to be currently out of stock.

Mark Kahl さんによる2018年3月3日

Thanks Mark. I will check the website for replacement keys.

Philippe さんによる2018年3月5日

Hi,

I have the same problem, the Ctrl key on my suface book is broken! I search the Ctrl-keys isn't diponible on https://www.quikfixlaptopkeys.com.

I serche in another website with Google. I can't find the Ctrl-keys,

they are out of stock !! My failure does not come from the Ctrl key initially, the base is grilled, but Microsoft does not want to take it for repair because the Ctrl-key is broken.

Kévin Broeders さんによる2018年11月22日

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jtmillar @jtmillar

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投稿日: 2016年9月9日

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Not sure if any of you solved this problem already, but I had a similar issue (i.e., spilled juice, removed several keys to clean, and one wouldn't reattach properly - I think a little part broke). Few websites carry Surface Book keys, but I was able to find a replacement at QuickFix Laptop Keys (http://www.quikfixlaptopkeys.com/?produc...).

The part was expensive ($25), and I was wary of ordering from a random website. But the package shipped quickly, and fit perfectly. Not sure who this vendor is, but they were surprisingly reliable. Hopefully the price will come down over time, as the Surface Book becomes more prevalent.

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Was it easy to replace the keys? I understand the rest of this thread as if removing a key cap may easily break a pin.

Anyway, currently replacement keys are: "out of stock" at Quickfixlaptopkeys, so the question is virtually void...

Mark Kahl さんによる2018年1月5日

I would like to say that my Key (the letter T) on my surfacbook 2 split in half. Quickfixlaptop keys sent the item two days before the scheduled date (I was able to track from the moment of placing the order). I live in the UK so I too was weary of booking with a company abroad but I must say the service and the product quality (backlit key) is incredible. Cant tell its a replacement key at all - great service!!

Paul Thompson さんによる2019年3月9日

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You don't know how lucky you are in the U.S.

For me in Germany $500 sounds like a dream. Here Microsoft charges a flat fee of €685 ($826) for any repair!

My [Ctrl]-key has only a fissure, nevertheless they will charge the very same amount as if I would have tossed it out of the window! — Mark Kahl
I have the same problem on my Surface Book.

There is definitely a design flaw on the Ctrl key of this computer. It is very fragile and breaks in two along a vertical line in the middle.

For a $3000 computer, this is a big problem!

Microsoft solution is to replace the full keyboard for 500 euros.

They say I use it not properly which is inaccurate.

Furthermore, it is my second Surface Book and the previous one did broke in the same place. — Philippe
Hi Philippe,

you're not the only one with two Surface Books and an equal number of broken Ctrl-Keys, just the other day I got an e-mail from a German guy with the same problem!

I only got one and it will stay that way. It’s so ridiculous, they even sell the 15” variant with the tiny keyboard, that misses proper navigation keys. This brings me to: "using it wrong". I suppose for Microsoft the Surface Book is a tablet, so using it means using only the touch screen. The keyboard is meant for emergencies only.

For me the solution is duct-tape, it may not look nice but it does the job. If this solution does not suit you, you might want to check https://www.quikfixlaptopkeys.com. They offer replacement keys for the Surface Book, at the total bargain price of: $24,99 (plus VAT, import taxes, shipping…). Unfortunately, due to so many broken Ctrl-keys, they are claiming to be currently out of stock. — Mark Kahl
Hi,

I have the same problem, the Ctrl key on my suface book is broken! I search the Ctrl-keys isn't diponible on https://www.quikfixlaptopkeys.com.

I serche in another website with Google. I can't find the Ctrl-keys,

they are out of stock !! My failure does not come from the Ctrl key initially, the base is grilled, but Microsoft does not want to take it for repair because the Ctrl-key is broken. — Kévin Broeders
Was it easy to replace the keys? I understand the rest of this thread as if removing a key cap may easily break a pin.

Anyway, currently replacement keys are: "out of stock" at Quickfixlaptopkeys, so the question is virtually void... — Mark Kahl
I would like to say that my Key (the letter T) on my surfacbook 2 split in half. Quickfixlaptop keys sent the item two days before the scheduled date (I was able to track from the moment of placing the order). I live in the UK so I too was weary of booking with a company abroad but I must say the service and the product quality (backlit key) is incredible. Cant tell its a replacement key at all - great service!! — Paul Thompson

B J @tv9yjpe0embic7o 評価: 14 3 · Answer 1 · 2016-08-04T00:21:42-07:00

B J @tv9yjpe0embic7o

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投稿日: 2016年8月4日

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The tablet portion can be charged without the keyboard. The middle connector/port where the clipboard connects to the keyboard is the same as the charging port since it is also a Surface Connect Port.

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Mark Kahl @agitatra 評価: 13 2 · Answer 2 · 2018-04-25T08:12:20-07:00

Mark Kahl @agitatra

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投稿日: 2018年4月25日

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Hi Philippe,

thanks a lot for your effort! Unfortunatally, believe it or not, I'm not present in any social network. However, the following link:

Surface Book Ctr-Key

refers to a picture of my, thanks to duct-tape, still working ctrl-key,.

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Hello Mark,

Can you send me a larger picture so people could see that it is another keyboard?

You can see existing pictures here:

https://www.instagram.com/_I_Lost_Contro...

Thanks in advance.

Philippe さんによる2018年4月26日

Hi Philippe,

sure! I just didn't wanted to garble your disk.

Please finde a larger version at:

http://61m.de/images/SurfaceBookCtrlKeyN...

Cheers

Mark.

Mark Kahl さんによる2018年4月27日

Thanks Mark.

I just published your very nice patch for this Surface Book broken Ctrl key:

https://www.instagram.com/_I_Lost_Contro...

Philippe さんによる2018年4月28日

Hi Philippe,

you might have heard of my motto: "If you can't fix it with duct tape, you don't have enough duct tape".

Cheers

Mark.

Mark Kahl さんによる2018年4月29日

Someone is working on a 3D printer based solution for broken Ctrl key on a Microsoft Surface Book. Click here to know more:

https://www.instagram.com/p/BiM-hNaBW4K/...

Philippe さんによる2018年5月1日

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ctenant @tuillavalley 評価: 113 TuillaValley IT 1 · Answer 3 · 2016-05-31T11:21:51-07:00

ctenant @tuillavalley

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TuillaValley IT

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投稿日: 2016年5月31日

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You can buy a replacement keyboard on Ebay or Amazon... and either replace the keys or keyboard... your choice

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There are no replacement keyboards for the surface book. It comes as one unit, unlike the Surface Pro models.

limjohnny さんによる2016年5月31日

And there are no replacement keys either available for purchase, according to my knowledge.

Mark Kahl さんによる2018年4月29日

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Andy Durham @andydurham 評価: 1 · Answer 4 · 2016-07-06T12:45:13-07:00

Andy Durham @andydurham

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投稿日: 2016年7月6日

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I talked to Microsoft and they will not repair or replace the keyboard. And since the tablet is charged through the keyboard, it will not charge either. What evidence of a bad line of products. Now I have a $2100 paperweight.

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What's wrong with your keyboard? The "tablet" portion of the laptop should still charge.

limjohnny さんによる2016年7月6日

Have you really never found out you could charge the tablet through the keyboard port?

HighEndMe さんによる2017年5月23日

there's a little charging port on the bottom of the screen and surface books are not bad I made this comment with one

Neil Kush さんによる2017年9月23日

I have a Surface Book too and my keyboard does not work. Seems completely insane that I need to buy a whole new book just to replace the keyboard! I will never buy another Microsoft hardware product.

Daniel Paduck さんによる2018年6月1日

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Nicholas Campbell @nicholasca19031 評価: 1 · Answer 5 · 2016-12-06T03:05:02-07:00

Nicholas Campbell @nicholasca19031

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投稿日: 2016年12月6日

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Hi JTMillar

Did replacing the keys fix the spilled juice stickiness?

I have spilt coke and 5 keys are affected , I am happy to remove/replace them but only want to do so if in removing the keys I can get to all the sticky parts? No point doing it, to see that the bit the coke got to is behind the key?

How did you remove the keys? Do I need any tools or just pull them from keyboard?

Thanks

Nick

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did you ever clean them? i have same issue.

jamiekaufmann さんによる2017年6月8日

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