Kindle Fire HD 6 4th Gen. it powers on shows the Amazon screen and then proceeds to screen where the word "fire" is and stops, the word fire has the motion going through it still like something is loading/working but never proceeds to the next screen. Have tried resetting by holding the power key, have tried unplugging the battery. Neither helped. Looking for other suggestions. Can not factory reset from Amazon site because kindle will not fully load.
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Is it new? If it is the return it to the store or contact Amazon customer service. When the FIRE tablet first came out I received one that wouldn't even show the Fire screen. It hadn't even had the OS loaded on to it. I took it back to the store and got my funds back.
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