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Repair information for printers made by Canon.

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Why is my paper jamming every time?

It seems like the paper is entering the printer unevenly because every time I try to print, one side if the paper will get jammed. There is nothing stuck in the printer to make it do that. Other than the paper jamming, the printer seems to be working just fine.

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Unfortunately, no. I have cleaned the rollers several times according to the advice in the maintenance instructions of my quite new Canon Pixma TS8150. But as soon as the printer attempts to run the duplex, a hissing noice occurs. The same thing happens wether I use the rear tray or the cassette.

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Hi @orjwid ,

If it is "quite new", check if the manufacturer's warranty period is still valid.

If it is contact the manufacturer as per the warranty statement (usually found in the User manual) regarding a repair, replacement or refund.

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I notice that my Canon PIXMA TS8050 has no roller cleaning features in Maintenance menu. Mine has a duplex jamming fault. Will try your cotton bud cleaning idea. Not good for a 2 year old printer!

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Hi,

You need to check that the paperfeed rollers in your printer are clean. If they are not the paper feed may be uneven and jambs may occur.

As you do not state the model number of your printer, here are generic instructions on how to perform a paperfeed clean for a Canon printer

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If the instructions do not match your printer, consult your printer's User Guide.

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For a model PIXMA MG3620, do you have any suggestions? Paper appears to be getting pulled into the printer unevenly (one side of the sheet of a paper gets pulled in more quickly than the other, with the result that it bunches up and jams the printer every time).

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Hi @paperjam ,

Check that the paper feed rollers are clean and not grabbing at the paper. Here's a video that may be of some help

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Overfilling the paper tray is frequently the cause of paper jams. Please make sure your printer paper is correctly seated into the slot or tray. Examine the printer for any debris before printing. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring jams.

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