Having keyboard & trackpad problems
I have had this problem since August. It is incredibly annoying. I can tell it is a software problem because I watch it happening when I boot the machine with verbose logging. I can't fix it myself because the files I would have to edit or replace have been locked by Apple.
I filed a bug report in at the Developer support forum in August 2015. At the beginning of December, I got my first response: Would I please do a sysdiagnose and attach the report to my response? So I did. Then they wrote me and asked me to do it again with the backup volume attached. So I did that.
I have yet to get any real help from Apple, and the internal trackpad problem persists. I use OSX 10.11, and all my software is up-to-date. There is a Firmware update designed for this specific machine and this specific problem, but when I try to install it, I get an error message and am unable to complete the installation. I have tried a variety of alternate trackpad-equivalents, none of which have worked. It is very frustrating.
Here's the Apple Update page with the info about the Trackpad update: Trackpad Update 1.0
These are good questions. Here is the info on my mac:
- MacBook Pro (Retina, 13-inch, Late 2013
- 2.8 GHz Intel Core i7
- 4 GB 1600 MHz DDR3
- Boot ROM Version: MBP111.0138.B15
- SMC Version (system): 2.16f68
RE: verbose logging, I'll fill in more details when I can take a screenshot, but here is a recent console log w/some info:
D[BNBTrackpadDevice::getExtendedReport][90.3] ERROR: [BNBTrackpadDevice] getReport returned error e00002d7 for reportID 0x0047
Dec 28 21:00:01 SCWHD-2 kernel[BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device
Dec 28 21:00:01 SCWHD-2 kernel: [BNBTrackpadDevice][waitForData][70-cd-60-fb-ab-57] Became inactive waiting for data.
Yes, I have spoken with Apple. My machine is no longer covered by warranty, so no help has been provided.
I have not taken it to the Apple store, however I did have a long talk with a senior technician about it.
The error message I get is something to the effect that "this software cannot be installed on your computer." That's after I launched the installer and had gone through all the pre-installation windows.
Here is a link to a page on the Apple site that describes the exact problem I am having. Unfortunately, none of the easy solutions, like running disk utility or fixing the file permissions has made one iota of difference.
FWIW, I am getting some truly exotic error messages via the console. To wit:
"TOCGenerator: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.11.0. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number."
I am grateful for your interest and help!