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The HTC One (codenamed M7) is HTC's 2013 flagship smartphone. It features a seamlessly designed unibody aluminum frame, large dual front-facing speakers, and a 4.7-inch 1080p display.

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I have no sound while watching any kind of video

When I try to use my HTC one to watch a video I have no sound but I know the speaker isn't broken as I can still listen to music any ideas how to resolves this would be greatly appreciated

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This is too specific of a problem to be broken hardware. Fastest way to know is to backup your information and to return your phone to factory settings and see do you still have the problem.

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First Of All Have You Tried To Turn Of And On The Device ?

Maybe You Should Try To Go To Settings, And Then Go To Sound.

Since Phones Have Different Volumes For Example It Has A Ringtone Volume, Alarm Volume, And the The Music Or Sound Audio.

Try Charging It All The Way And Check For Updates In Settings.

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Yes I've turned my phone on and off a few times now and I have fully charged it it also happens with games and its strange because I can still use both top and bottom speakers to listen to music

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geko peakall さん、ありがとうございました!
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