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Sony Computer Entertainmentによって製造されたPS4と通称で知られるテレビゲーム用コンソールです。2013年2月20日に製品の発表、2013年11月15日に発売されました。

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Ps4 controller sync issues

So right now my controllers won't pair with my Ps4. I was actually updating my console and left it to do other things. I ended up accidentally knocking into the power surge cord and it unplugged. Now I have no idea whether this happened during or after the update. I've read on multiple threads that some updates have caused controllers to stop synching, however this problem is probably because I disconnected the cable. That being said I've disconnected my Ps4 by accident that way a few other times but the console was always able to recover data and work fine.

I've reinstalled the system software, reset the controllers, hard reset on the console, but the same issue keeps happening. Plugging in a controller with the cable will charge it (blinks yellow), but it won't sync. It will just blinks white attempting to sync and eventually go back to charging. The controllers work while in safe mode. I'm assuming that the controllers are fine because they work with my PC.

Now I've read on multiple threads including on this website that this may be a wi-fi antenna issue, which I can replace. I also read another thread where someone replaced the wireless communication chip on the motherboard.

So I guess my questions are.... Is there any information out there on this issue? I'd rather replace one of these parts on my own than to send my console to Sony to be fixed for $160.

Thanks in advance.

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I'm also having a hard time with this issue. My controller won't connect, but works perfectly fine in safe modus when it's plugged in. I have already replaced the internal antenna and the bluetooth chip. This didn't fixed the problem. I could send it to sony but i am a die hard problem solver so i want to know what the problem is and fix it my self. And for what it's word, i also don't want to pay the ridiculess price of 150 euro tot sony. Who can tell me what kind of steps i could do next?

P.S. before i replaced the parts i installed the latest sofware.

Sorry for my bad english. I live in Holland.

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Got my ps4 last night. Got home from work and the same problem.

I️ have tried every single fix on google and you tube. I am currently down loading a fresh start on the flash drive now. If this doesn’t work, I’m fixing it by going tomorrow and getting my first new Xbox 1x

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My solution ended up being that I was using a shotty USB cord. I switched cords and it linked straight away. I was stuck in a failed system update and the screen was stuck on that screen until I connected a controller. I also held the power button down during startup to enter safe mode. Hope this helps

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PS4 says serious error occurred press ps on controller but my controller won’t work. I pressed ps it lights up but no response is given. What can I do?

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My PS4 is doing exactly the same thing. I updated the software to 3.10 then some time after that the controller just disconnected. Both of my controllers are now unable to be synced to the PS4, both work in safe mode via the physical connection and both will pair without problem to my mac. I called sony about this and they said to try pairing with a foreign controller and see if that fixes the problem. The support person I spoke to on the phone found it very hard to believe it could be related to the update or a problem with the actual bluetooth chip in the PS4.

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(SOLVED))had the same issue but for me it wasn’t after the update. My ps was left afk-ing overnight I woke up and I have a corded controller that I use overnight for afk so it doesn’t kill the Bluetooth one. When I woke up I tried to switch it to the Bluetooth controller and it would not connect I connected it to my second ps and it was fine after a while of trying I turned the ps all the way off (not rest mode) unplugged the usb reinserted it plugged it back in the controller and used the controller to turn the ps back on and it was fine hope this helps (sorry for no punctuation English is not my strong suit)

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Lol sorry didn’t realize that was 5 yrs ago n the bug is still strong well it helps anyone else

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I am facing the same issue and i know the problem is with the console not with the controller but it is due to update ?not sure about that.

None the less, i also believe that this issue will be resolved by replacing wireless communication chip but i don't know where and how to find it. i m posting the pic of that chip with this comment, if you find out any info about this chip do let me know .

Chip Set:

B00594116AED Wireless module

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I had this problem last night what I finally did was just turn off The console and unplugged it completely reinserted the UBS cable into the controller and the console plugged it in and use the controller good turn it back on everything worked fine

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someone come up with a solution please....as this is a common issue :)

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Unplugging the PS4 (rude reboot) worked! My controllers synced after that.

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Rude reboot ?

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The problem with mine is the wifi I am using won't let me sync my controllers more than 10 seconds. But I used my mobile Hotspot and they stayed connected just fine. I had to order a new ps4 and selling the old one because it works fine with all other wifi excpet mine. My brother's PS4 works fine on the same wifi so it's only my PS4. I don't know why, neither does Tech Support on PlayStation Network.

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I recently connected my controller to my phone and earlier it worked on my ps4. After I disconnected from my phone (iPhone) my controller wouldn’t sync to my ps4 connected or not and would automatically try to connect to my phone. Any help on this ?

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Try plugging it into the system via USB.

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Ryan Leyba さん、ありがとうございました!
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