メインコンテンツにスキップ

AmazonのBluetoothスマートスピーカー。2014年11月6日に発表されました。AmazonEcho SK705DIは、音楽再生、ニュースの閲覧、リストの作成、質問への回答など、さまざまなタスクを管理できる音声起動のクラウドベースのアシスタントを備えています。

44回答 すべてを表示

Power outage screwed up some parts but not others

Hi everyone!

My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. The device say it is "online" on the app. Is it possible the power outage destroyed only these features? Also, any fixes?

この質問に回答する 同じ問題があります

この質問は役に立ちましたか?

スコア 3
1件のコメント

I asked you to play a song and it beeps and then shuts right off again

さんによる

コメントを追加

7件の回答

最も参考になった回答

There is a pinhole reset button on the echo. Try to press this with a pin or small pen when plugged in

このアンサーは役に立ちましたか?

スコア 2

1件のコメント:

We had a power outage last night and Alexa was not responding. I put a tack gently in the pinhole. FIXED!! She now responds to our requests and questions. Thanks for the idea.

さんによる

コメントを追加

A power outage can def damage a device. Why not send it to warranty though?

このアンサーは役に立ちましたか?

スコア 0

2 件のコメント:

I'm going to talk to warranty people tomorrow, I was just hoping someone had a fix so I didn't have to send it back and I could get it up and running sooner

さんによる

other than basic resetting i wouldn't mess with it if it is still under warranty :)

さんによる

コメントを追加

Hi Nicholas,

As users Israel and noeliestj have already stated, your best bet is to try resetting the Echo, or to send it to warranty service. If you would like to repair it on your own, it sounds like your LED/Microphone board and the power/speaker driver board are malfunctioning and should be replaced.

Regards,

Alex

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

After I dropped my echo I had the same issues. I took the echo apart, all the way down to the bare parts, then put her back together again making sure the ribbon connectors were nice and tight, and she came back to life- lit right up.

SO give that a shot.

このアンサーは役に立ちましたか?

スコア 0

1件のコメント:

What issues exactly were you having? I flipped the surge protector that mine was hooked up to and now mine seems totally dead except the red mic lights up when it's plugged in and I press the mute button. Not even the power light above the cord lights up. The echo isn't showing up on Bluetooth or the app (completely disappeared).

さんによる

コメントを追加

After a power failure, I reset with the pin hole in the bottom first. Then I had to set up my Echo as a "new device", and then have her discover the lights etc again. All back on line now.

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

Blue light ring keeps spinning,nothing else works

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

My echostudio becomes unresponsive and goes offline after resuming from a power outage. I then have to switch off and restart the device again and it starts working again. But this is pain. Not sure why it does this. I have a lot of power outages where I live and this makes the device unreliable if it can't resume seamlessly after power comes back on.

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

回答を追加する

Nicholas Papano さん、ありがとうございました!
統計データ:

過去 24時間: 1

過去 7 日: 11

過去 30 日: 34

今までの合計 11,602