Battery is not charging
After plugging the camera to the charger, camera does not turn on and battery does not seem to charge.
Charger unit is broken
Before replacing the battery, make sure the charger unit and the cable are in good condition. Check for punctures, scratches or any other damage on them. To purchase a replacement charger, visit the place of purchase or contact the manufacturer.
Charge camera only with the provided charger unit. The charger provided with the camera was designed for this model or brand specifically. Using a different charger than the one provided with the camera or by Sony's distributors, might damage the AC adapter or the battery lifespan.
If after replacing the charger, battery still will not charge, it may be time to purchase a new one. It is possible the battery has reached the end of its lifespan. Rechargeable batteries gradually lose the ability to hold a full charge as they age. Replace the battery using this guide. Remember to only use Sony approved batteries.
Photos are blurry
Photos are not sharp and are viewing blurry.
Dirty frontal lens
Often the pictures have a blurred effect because dust and dirt have accumulated on the lens. In order to fix this, just use a damp cloth to wipe the front of the lens.
Auto focus is disabled
Auto focus helps camera determine what to focus on and what not to focus on. If auto focus is not on, it can cause blurry photos. To solve this, make sure your auto focus is turned on.
Flash is not on
Sometimes there is not enough lighting, which causes blurry photos. When in low lighting, make sure the flash is on to capture the picture better.
Screen will not light up
The screen remains dark making it impossible to take pictures.
Power is not turned on
Attempt powering up camera by depressing the power button. Even if there is some different problem (possibly below), there should be mechanical sounds indicating the camera has been powered up.
Broken LCD screen
A broken LCD screen requires replacement. Replace the LCD screen using this guide.
Image sensor issue
The Sony camera has a charge coupled device (CCD) chip that powers the image sensor which provides the image to the viewfinder. If the problem was not the LCD, the CCD chip may need replaced.
Flash is not working
The flash setting is not operating.
Flash settings may be turned off or set to “Auto”
Sometimes the flash does not work because the settings are set on “Auto”, which only works in poor light settings. To change this, you must press the flash button until the forced flash icon appears on the LCD Screen. This will allow it to work on regardless of the amount of light in the pictures.
External flash attached
The built in flash in the camera will not work if there’s an external flash placed. To use the built in flash, you must remove the eternal flash.
Other settings may be turned on
The flash will not work if settings such as: shooting mode, filming MPEG movies, and panoramic pictures are on. Turning these setting off may solve your problem.
Frontal lens won’t extend
After powering up, the lens does not extend.
One of simplest solutions to this problem is a dead battery. Take the battery out and make sure it is fully charged. Then, place the battery back into the camera and see if the lens extends when powered on.
If the battery is not charging properly, replace the battery for new one. Replace the battery using this guide.
Dirt in the lens barrels
Sometimes there is dirt in the barrels, keeping the lens from being able to extend. Blow compressed air in the gaps around the lens barrels, this should free any of the dirt from the barrels.
Lens barrel not aligned
Lens can get jammed from time to time, making it impossible for the lens extend. Gently twist or rotate the lens barrel while pushing the power button. While rotating the barrels, listen for a click that indicates they are aligned.
Frontal lens is damaged
If camera has been dropped, the lens may be broken. Replace the battery using this guide.