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Camcorder will not turn on
"Repeatedly pressing the power button does not turn device on."
Your device may have an uncharged battery. The indicator on the front of the device should glow green when the battery is fully charged. If the green light on the bottom right of device is not on, plug device into a computer's USB port to fully charge.
The HMX-W300 contains a small sized lithium-ion battery. Battery capacity decreases over time and through repeated use. If you have noticed decreased usage time between charges, it is time to replace the battery. Click the guide link to find instructions on how to replace the battery (Samsung HMX-W300 Battery Replacement).
Samsung HMX-W300 won't charge
"When plugged into a computer's USB port, charging indicator does not light."
Camcorder is on
Check to make sure the device is off. The camcorder will not charge unless it's powered off. If device is off and properly plugged into an computer's USB port, the charge light should illuminate. If the charge light does not turn on, then the battery may be faulty. Check the guide to see how to install a new battery (Samsung HMX-W300 Battery Replacement).
The HMX-W300 contains a small sized lithium-ion battery. Battery capacity decreases over time and through repeated use. If you have noticed decreased usage time between charges, it is time to replace the battery. Click the guide link to find instructions on how to replace the battery.
Check USB port for damage and debris. If port is dirty or has a large amount of debris clean inside of port with alcohol and a Q tip. If USB has damage check the guide to see how to remove and replace USB (Samsung HMX-W300 USB Port Replacement).
Picture is blurry
"Video/pictures look out of focus."
If the picture is out of focus or blurry, then check the outer glass lens for smears and stains. If there are smears or stains, then clean the outer glass lens. If pictures are still blurry after cleaning the outer glass, see the guide on how to replace the inner camera lens(Samsung HMX-W300 Lens Replacement).
The HMX-W300 is not equipped with a user adjustable focus. If your images look blurry or out of focus it may be because your subject is inside the
20cm minimum focal length of the camera. Make sure the distance between the device and the subject is outside the minimum 20cm.
Camera will not save pictures
"Unable to find videos or photos in the camera"
SD card not installed
Check to make sure the micro SD card is properly installed. See device guide on how to remove and replace SD card.
SD card faulty
See guide on how to remove SD card. After the SD card is removed install card into another device to make sure it works. If card does not work in another device then SD card is faulty. If card works in another device then SD slot may be dirty. Use small brush and alcohol to clean inside of SD slot. If pictures still do not save see guide on how to replace Motherboard(Samsung HMX-W300 Motherboard Replacement).
Moisture inside the device
"Device may not turn on, the screen is frozen, or performs erratically."
Check device housing for cracks or holes, if damage is found then see the guide on how to replace the front and rear case(Samsung HMX-W300 Rear Case Replacement),(Samsung HMX-W300 Front Case Replacement).
If no damage is found, check the seals on the USB port door or the SD card/HDMI door for debris or damage. If the camcorder's seals are faulty, then see the guide on how to replace the front and rear case. If there is debris, then use Q-tips with alcohol to clean seals.
LCD screen is shattered/cracked
"Display has been shattered or cracked making the images hard to see."
Broken/Cracked LCD screen
A cracked display does not only make the images difficult to read, it also ruins the water tight integrity of the camcorder. The LCD for the device should be replaced. Follow the guide instruction on how to replace your display(Samsung HMX-W300 LCD Screen Replacement).