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Phone wont turn on

The Samsung Galaxy Alpha will not turn on.

Battery is not charged

Make sure that the battery is fully charged and installed correctly.

Water Damage

Take the battery out of the phone. Check the the oblong pad on the side of the battery that has the connections on it. If the indicator strip is white, the phone has not taken water damage. If the indicator strip is pink the phone has taken water damage and will likely not turn on because it is damaged.

Motherboard is bad

If the phone still will not turn on, the motherboard is likely bad. If this is true the motherboard will need to be replaced.

Phone has poor reception

The phone does not have enough of a connection to the wireless network.

In a location that does not allow mobile connection

If the Samsung Galaxy Alpha says no service on the screen, move to a new location and test the signal quality there. If you are in a building try moving outside to make sure your signal is unobstructed.

Bad Antenna

If your signal quality is consistently poor regardless of your location, your antenna might not have a good connection to the motherboard or it might be defective.

Motherboard is bad

If your phone still does not turn on, your motherboard is likely bad. You will need to replace the motherboard.

Phone is frozen

The phone's screen is unresponsive despite active usage

RAM is full

There are likely too many open applications, which can cause the RAM to be full.Ensure to close unused applications and programs. Another solution would be to temporarily minimize the usage of the phone. If this does not fix the issue restart the phone by holding down the power button.

Bad video driver

The best solution to correct the bad video driver is to reinstall a new one from the phone manufacturer’s website. After installation, test the new updated drivers and make sure the phone functions properly.

Motherboard is defective

If your phone is still frozen , the motherboard is likely defective. It would need to be replaced it with a new one from the manufacturer.

Phone is overly hot

The phones temperature is uncomfortably warm to the touch

Battery is defective

If the battery is defective it can easily cause the phone to become hot to the touch. If this is the case then the defective battery will need to be replaced with a new battery.

Battery is overcharged

If the phone has become overcharged it can become hot to the touch. Unplug the charge cable from the phone and hold down the power button till the phone turns off. If the phone is already powered off ignore the previous step. Then let the phone sit for at least five minutes before turning it back on.

Heavy application usage

When the phone is being used consistently for an extended period of time it may become hot to the touch. One option would be to tap the power button to shut the screen off and let the phone sit for at least five minutes to let the phone cool down. If the phone is very hot to the touch, hold down the power button and let the phone sit for at least five minutes before turning it back on.

Battery loses charge quickly

The usage time between charges is abnormally low

Unwanted application usage

Unused applications running in the background is the most common cause of decreased battery life. To solve this issue disable unwanted applications in the application manager to extend the battery life of the phone.

Battery defective

If the battery is defective usage time between charges will likely be very low. To fix this issue the battery will need to be replaced. Please follow the link below to find out ways to keep your phone's battery going strong.

Battery Efficiency Improvements

Want to know why I haven't heard any sound of any kind from this phone

CATHY COOK - 返信

My phone has no sound on videos everywhere else but vidios

annking4236 -

No sound on video or touch

hdmlt259 - 返信

I have no volume what so ever

Debby Marx -

My volume doesn't work no matter what.

Debby Marx -

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