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Lenovo Thinkpad Tablet 1838 Troubleshooting

This is the troubleshooting page that will help with common issues for the Lenovo Thinkpad Tablet 1838.

Non-Responsive Touchscreen

Touchscreen will show no response to input.

Dead Battery

If the touch screen becomes unresponsive first directly plug in the tablet to an AC charger and charge for 12 hours.

Reset the Device

You do this by pressing and holding the power button for 5 seconds. If the tablet does not turn off press the reset button located between the SD card slot and the SIM slot.

Damaged Touchscreen

If the screen continues to be unresponsive the tablet screen should be replaced consult this guide(insert link).

Slow Tablet

Tablet is laggy even when doing basic processes.

Not Enough Memory

Device memory is full and is slowing all processes clear memory by moving files off device or deleting them.

Too Many Apps Open

Running multiple apps in the background will drain your devices processing power close out of them.

Old Software

Old software may be inefficient update to the latest version.

Certain Apps Not Opening

Apps will not run or tablet will freeze.

Tablet Frozen

Upon running an application first power off the device. Press and hold the power button for 5 seconds. If the tablet continues to be unresponsive to certain applications or freezes upon running applications you may want to delete/ uninstall the last application or content that was downloaded.

Unresponsive to Pen

Tablet will not respond to input from the pen.

Low Charge

If the device becomes unresponsive to the stylus the first step is to make sure the stylus has charged batteries.

Dead Batteries

You can access the battery compartment to the pen by unscrewing the red cap on top of the pen. Continue by replacing the AAAA battery.

Device Not Powering On

Device will not start or respond to any input.

Low Charge

If the device does not power on you may need to charge it. To charge it plug the AC Adapter into a wall outlet and also into the tablet. Let the tablet sit to charge for 8-12 hours. If this does not work you may have a damaged battery and should see the steps below.

Damaged Battery

If your tablet still will not turn on after you have charged it then you may have a damaged battery. Go here to replace your battery.

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