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Speaker Dies Quickly
The expected battery life is shorter or not continuously charging. The possible underlying causes include:
Faulty Power Adapter
Make sure that the USB to micro B charging adapter is plugged into an appropriate power source and is properly plugged into the charging port located on the bottom of the speaker. If it is properly attached, there should be a light that glows white for a fully charged operating battery, or red for required charging. If the charger is plugged in, and the light is not on, the adapter is faulty. Consider buying a new adapter.
Faulty Battery
The average time it would take to fully charge the speaker without use is around 4 hours. Continuous use of the speaker while charging or leaving it on the charger at all times can cause stress on the charger, reducing its battery life. It can cause the speaker to even lose more battery than able to charge. If you notice these effects or problems, you have a damaged battery. Consider buying a new battery.
Audio Cutting Out Or Skipping
When tilted, in movement, or stationary, the music or videos give off a muffled sound, or a drastic increase or decrease in volume without changing volume controls. The possible underlying causes include:
Loose Or Bent Wires
Sometimes the wires inside the speaker can be pinched between other parts from production; with time and additional movement from transportation and ownership, it can lead to tears or bent connections in wires. You would need to change the wires.
Subwoofers Connected Loosely
During production of the speakers, at the point of contact to some of the wires, an adhesive is applied, securing connections. Sometimes there are gaps where the wires are connected loosely and only partially held in place by the adhesive. For example, the subwoofers: when the speaker is held a specific way, it could loosen the connection to the audio output, causing volume discrepancies or sporadic audio.
Cracked Subwoofers
During the transport from production to shelves, sometimes the products on the trucks could be packed incorrectly or stressfully, and could lead to damaged components inside and outside the speaker. Specifically, the subwoofers located under the grille are often cracked or damaged as packaged contents cannot actively be monitored. The effects this has on the device is associated with sporadic audio or loss of sound as a whole. If your subwoofers are cracked, you should consider buying new subwoofers.
Auxiliary Output Not Working
Mainly informative, the Auxiliary Output (AUX) is a corded connection, that for this speaker is a 3' head on both sides of the cord, one connecting to the speaker and the other to the source. The underlying causes include:
Faulty (AUX) Output/Input
The Auxiliary Output/Input on the speaker or device can collect dust or get dirt in it, as well as the (AUX) port itself being faulty, hindering the connection. To check for dirt obstructions, you use a Q-tip and gently insert it into the (AUX) port as far as it can go and take it back out. Check the end and observe for any dirt. If that is the case try gently blowing into the port to knock the dirt loose or out and use the Q-tip once more followed by trying to use the (AUX) cord again. If it still does not work you should consider changing the auxiliary port. Changing an auxiliary port is a process that is best be done by a professional.
Faulty (AUX) Cord
If there are no obstructions in the Auxiliary Output/Input of the devices during the connection, and the issue persists, there could be a compatibility issue for the connector. Additionally, the cord could be old and no longer functioning. Consider buying an appropriately sized or new (AUX) 3' cable for the output and specified devices (AUX) size input.
Distorted Audio
Sounds are uneven due to loose components, or needs to be fixed to avoid future problems. The underlying causes include:
Loose Speaker Components
There are around 28 total screws inside the speaker that hold the internal components together to ensure the speaker works for its best performance and product lifespan. There are 2 that hold the motherboard, 2 for the Bluetooth module, 4 on each subwoofer, and 16 that hold the initial cover located under the grille. The effects these loose components have on the device is not immediate, but should be fixed nonetheless to avoid loosening connections, or damaging delicate parts such as the motherboard and subwoofers. If your components are loose, we recommend to secure them to prevent damaging the device so it can be used longer with the best performance. To secure the screws inside of the speaker, use a small Phillips Screwdriver and twist them to the right. After doing so, the speaker should be sounding normal again.
Problems With the Subwoofers
There are 2 primary sources that make the audio/sound from you speaker. They are called the subwoofers. If you have poor audio quality such as skipping, heavy static, etc. then there is a chance that your subwoofers are faulty or have an obstruction limiting its purpose. The subwoofers are located under the grille and cannot be removed until the screws around the grille are removed. There are 4 screws holding each of the 2 subwoofers on the grille. After they are removed there will be 2 wires attached to a receiver, gently remove the clip end of the wire from the receiver, keeping in mind the colors of the wires as there are 2 on each wire. After doing so the subwoofers will be unsecured and able to be replaced doing the steps in reverse.
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