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You have done everything right and crayons still will not melt.

Before going further, check to see if device is plugged in. If so, continue below.

Check to see if device is turned in the ‘on’ position. If so, continue below.

Check to see if light bulb is burned out. Click here to check light bulb and replace if necessary.

You close the lid, but it does not lock into place while crayons are melting.

To see if this is the cause, click here. If white plastic arm is in fine working order, continue reading below.

To see if sliding lock mechanism is not functioning properly, click here.

Check green plastic lifting arm to see if it is working properly. If working properly, continue reading.

Click here to find information regarding cleaning and general maintenance for this device.

Timer will not count down after 3rd use, meaning lid is also locked.

thorns12 - 返信

I can't get it to unlock, the yellow button will not pop up!! It won't release the mold :(

kate.weaber - 返信

I am having the same isuue with my kids set. I can't get the yellow button to release and pop the mold out.

Sonja Chilton -

Can't get it to unlock. Light goes out but yellow button doesn't pop up

ktawney - 返信

Looks like many of us are having trouble with the button not popping up and I’d love a solution. Anyone have a clue what to do?

Barbara Stockton - 返信



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