It's a faulty design to begin with. I have a three door model Profile, with the freezer in the bottom drawer. I had the repairman out when it was under warranty (bought it about three years ago) and he just defrosted everything and tried the "extra insulation" trick and a new temp sensor. Still froze up. I had a friend with an earlier GE. His froze up chronically. I will say, I'd rather have a cold fridge and freezer and a water problem than a POS Maytag that had a failed compressor after two years from purchase. That said, I'd also rather have filtered tap water dispensed at the fridge than a worthless frozen dispenser that requires constant service. So does anyone know of a "bypass kit" for the water reservoir tank that freezes? Maybe I need to just make a kit to do that.