Our food does not cook properly. Having the temperature according to manufacturers instructions. In our old toaster oven, we cook mini pizzas on 450 for 14 minutes. With our brand new oven, we can put the same pizza in to cook and the bottom crust never cooks and remains very soft and never gets crispy. We just cooked a pizza that took 14 mins in our old oven but not takes almost 40 minutes to cook, however, the crust never gets crispy, even after 40 minutes. on 450 degrees. I ended up throwing it away because the crust was just not done. I’ve always trusted Black and Decker and also recently bought a larger one so I could cook a casserole in it for my 5 person family. I also liked to bake and the other one was too small. I wish now that I had not so quickly replaced the old one and just tried to take it apart to clean out crumbs to get rid of the smoke and smell. My new one has a crumb tray and I was excited about that too.