Oh! Just a suggestion. If my brush fails completely I thought I might try contacting the manufacturer directly which is in China named Intertek?…
Thank you ever so much! Who would have thought you’d have to disassemble the vacuum just to get to the roller. Yes, I agree - very poor design. I too am having an issue with the brush. I soaked it in dawn dishsoap and voila! Clean brushes made the world of difference - hope that helps!!