Yup. I was having the same issue. After opening the remote I discovered that the jack only sits on the motherboard (no soldiers) and what has happen is the prons on the jack don't make contact with the motherboard as before. I removed the jack and pryied the connectors out so it would make a better connection. But the problem continued. Only one side of my headset plays audio (if I rock the headset jack side to side to find a sweetspot ) but any movement of the jack stops the connection. End result = time for a new remote and be more carefull putting stress on the jack next time