"forgotten password, how do I factory reset?"に関する回答I did not think this could be done because the volume up and down button are one that you either depress one side for up or the other side for down, but it did. Here goes: Depress both the up and down side of the volume button and then press the Power on button for literally 1 second and then let go. DO NOT let up on the Volume Up and Down sides until you see the screen come on. When it does you can use the volume up or down to move cursor to choose the option to reset. Choose whichever option you want and select it by pushing the Power button. It worked and I will say that the screen came on just about ten seconds once I pressed the Power button for exactly one second. I really didn't think it was going to work. But it really did! Good Luck.