"Why is my screen frozen even after hard reset?"に関する回答Hello. My Kindle is a paper white and it does the same as Lauren ( on the top), it appears the tree for some time and suddenly turns every thing white and it flashes about 3 times. The amber light is on, when I unplugged it it just turns green and then amber again. I have called Amazon and have the reset thing on its different ways. I even reset thru the small hole, I guess, I think I saw it, it has a silver color, right on the top of the with on off button. What can I do, do you think is the battery? My Kindle has one year and two month by now. If it is the battery, do you know where can I get one? thank you for your time and fine attention. Best, Mike.