Hello,

I am contacting you regarding a persistent issue with my Roborock QRevo

For some time now, my device has been regularly showing "error 13"

When the robot connects to the charging station, it stays there for about 3-5 minutes before disconnecting on its own. It then attempts to reconnect several times, entering and exiting the station repeatedly, until an error 13 appears

Each time it docks, the device indicates "charging in progress," but after a few minutes, the problem reoccurs.

Actions taken so far:

I have thoroughly cleaned the charging contacts on both the robot and the station using a specific electrical contact cleaner.

I measured the voltage of the charging station terminals: it reads 4.15 volts.

I measured the battery voltage of the robot: it reads 14.7 volts.

After a full night of complete shutdown, the robot attempted to charge again, but only gained 1 to 2% battery after 10 minutes before disconnecting

Could you please advise on the next steps to resolve this problem?

This is so good, there is a suction filter on the dock, inside the dust bag compartment. Is it easy to remove and clean? I have not found the way to do it, and when the suction from the mobile vacuum takes place, any smell in the bag vents out/impregnates that filter or ducts apparently.

Any help would be appreciated