Canon Pixma IP4700 IP4760
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iP4700 / iP4760 SIMPLIFIED SERVICE MANUAL
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LIST OF ERROR DISPLAY
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ADJUSTMENT / SETTINGS
QY8-13CM-000
Rev.00
July 22, 2009
Canon Inc.
1. LIST OF ERROR DISPLAY
1 -1. Operator Call Errors (Alarm LED Lit In Orange)
Errors and warnings are displayed by the following ways:
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Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed on the printer driver Status Monitor.
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Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error record" area in EEPROM information print.
Buttons valid when an operator call error occurs:
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Power button: To turn the printer off and on again.
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Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.
| LED (Blinking in orange) | Error | Error code | Solution | Remarks |
| 2 times | No paper in the rear tray. | [1000] | Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the Resume/Cancel button. | |
| No CD / DVD tray | [1001] | Set the CD / DVD tray, and press the Resume/Cancel button. | ||
| No CD or DVD | [1002] | Set a CD or DVD in the CD / DVD tray, and inset the CD / DVD tray in the proper position. Then, press the Resume/Cancel. | ||
| No paper in the cassette. | [1003] | Confirm that the cassette is selected as the paper source. Set the paper in the cassette, and press the Resume/Cancel button. | ||
| 3 times | Paper jam. | [1300] | Remove the jammed paper, and press the Resume/Cancel button. | |
| Paper jam in the rear guide. | [1303] | |||
| Paper jam in the under guide. | [1304] | |||
| The front door is closed. | [1250] | Open the front door. | The error is detected at the start of printing or during printing. | |
| 4 times | Ink may have run out. | [1600] | Replace the applicable ink tank and close the cover. | When the error is cleared by pressing the Resume/Cancel button, ink may run out during printing. |
| Ink tank not installed. | [1660] | Install the applicable ink tank(s) properly, and confirm that the LED's of all the ink tanks light in red. |
| LED (Blinking in orange) | Error | Error code | Solution | Remarks |
| 5 times | Print head not installed, or not properly installed. | [1401] | Install the print head properly. | |
| Faulty print head ID. | Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print head. | |||
| Print head temperature sensor error. | [1403] | |||
| Faulty EEPROM data of the print head. | [1405] | |||
| 6 times | Inner cover error. | [1841 $ ^{2} $, 1846 $ ^{2} $, 1851 $ ^{1} $, 1856 $ ^{1} $] | Close the inner cover, and press the Resume/Cancel button. | |
| [1850 $ ^{1} $, 1855 $ ^{1} $] | Open the inner cover, place the CD-R tray and press Resume/Cancel. | |||
| Time-out in CD / DVD print operation. | [1830 $ ^{1} $] | A prescribed period of time (12 minutes) has elapsed without any printing since printing was attempted. Press the Resume/Cancel button to clear the error. | ||
| 7 times | Multiple ink tanks of the same color installed. | [1487] | Replace the wrong ink tank(s) with the correct one(s). | |
| Ink tank in a wrong position. | [1680] | Install the ink tank(s) in the correct position. | ||
| 8 times | Warning: The ink absorber becomes almost full. | [1700/1701] | Replace the ink absorber, and reset its counter. [See 2-2. Adjustment / Settings, (4) Service mode] Pressing the Resume/Cancel button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced. | The error "The ink absorber becomes almost full (service call)" may occur soon. |
| 9 times | The connected digital camera or digital video camera does not support Camera Direct Printing. | [2001] | Remove the cable between the camera and the printer. |
| LED (Blinking in orange) | Error | Error code | Solution | Remarks |
| 10 times | Automatic duplex printing cannot be performed. | [1310] | The paper length is not supported for duplex printing. Press the Resume/Cancel button to eject the paper being used at error occurrence. Data which was to be printed on the back side of paper at error occurrence is skipped (not printed). | Data which was to be printed on the back side of paper at error occurrence is not printed. |
| 11 times | Failed in automatic print head alignment. | [2500] | Press the Resume/Cancel button to clear the error, then perform the automatic print head again. (In the iP4700 / iP4760, use Matte Photo Paper MP-101.) | |
| 13 times | The remaining ink amount unknown. | [1683] | Replace the applicable ink tank with a new one. Printing with a once-empty ink tank can damage the printer. To continue printing without replacing the ink tank(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the printer EEPROM that the function to detect the remaining ink amount was disabled. | The ink tank installed is judged to have once been empty. |
| 14 times | Ink tank not recognized. | [1684] | A non-supported ink tank (an ink tank that is sold in a different region from where the printer was purchased) is installed (the ink tank LED is turned off). Install the supported ink tanks. | |
| 15 times | Ink tank not recognized. | [1682] | A hardware error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s). |
| LED (Blinking in orange) | Error | Error code | Solution | Remarks |
| 16 times | No ink (no raw ink). | [1688] | Replace the empty ink tank(s), and close the scanning unit (cover). Printing with an empty ink tank can damage the printer. To continue printing without replacing the ink tank(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the printer that the function to detect the remaining ink amount was disabled. | |
| 19 times | Non-supported hub | [2002] | Remove the applicable USB hub from the PictBridge (USB) connector. |
$ ^{*}1 $: Only for models supporting CD / DVD printing
$ ^{2} $: Only for models not supporting CD / DVD printing
1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)
Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information
