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FixHub stuck in "Firmware update needed" loop after successful update

I have a FixHub Portable Power Station that is stuck in a firmware update loop. The screen displays "Station Error: Firmware update needed." I have successfully run the update through the FixHub Web Console using a data-capable cable connected to the rear port. The console reports "Update Successful," but as soon as I unplug the device and turn it back on, it displays the same "Firmware update needed" error.

I have already tried:

1. Performing a force shutdown (holding the Action Button for 10 seconds).

2. Attempting to update multiple times via the Web Console.

The error persists every time I power the device back on. Does anyone have any ideas?

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I've forwarded you issue onto the iFixit product team, hang tight!

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@issacchandler, thanks for posting. Have you reached out to our support team yet? Given the troubleshooting you've already done. That would be the next best step.

さんによる

@krisrodriguez Hi, yeah I have. I ended up sending a video of the whole problem. No solution yet though.

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@isaacchandler, thanks for the update. When was the last time you had contact with them?

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@krisrodriguez, I sent the video on Tuesday morning. It's been a pretty slow process so far. I figure they must be busy, because it takes them a 2-3 days to respond each time.

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@isaacchandler , I spoke with our team and they confirmed that they received the videos. Our product development team is reviewing them now and they should have a solution for you soon.

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Okay, I appreciate it. Thank you!

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This usually happens when the update “completes” but doesn’t actually get written into the active firmware partition. So the FixHub Portable Power Station is basically rebooting back into a broken/old slot every time, which is why it keeps asking for the update again.

The key thing here is: the web console saying “successful” only means the upload finished, not that the bootloader switched to the new firmware. If the device fails its post-check, it silently rolls back on reboot, which creates exactly this loop. What normally fixes it is doing a clean recovery-style reflash instead of a standard update. That means keeping it in update mode while reapplying the firmware, and making sure it stays powered the entire time (no interruptions, no unplugging early). If there’s a hidden “factory reset after update” or “erase partitions” option in the recovery console, that’s usually what forces it to stop rolling back. If it still persists after multiple flashes, it’s often a corrupted boot flag rather than the firmware itself, and only a full reset/recovery procedure (sometimes vendor tool or support-level restore) fixes it. At that point it’s less about retrying updates and more about clearing the stuck boot state.

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Isaac Chandler さん、ありがとうございました!
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