Why are my headphones after 20 minutes start to disconnect
When I use my beats headphones after a random period of time will start to connect and disconnect in a loop for a random amount of time
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This issue usually points to a power stability or thermal problem. Since it happens after 20 minutes of use, we need to isolate whether it's the battery, firmware, or hardware overheating. Please follow these steps in order:
Step 1: Hard Reset
First, perform a factory reset on your Beats. (Usually by holding the Power and Volume Down buttons for 10 seconds). This rules out simple logic glitches.
Step 2: The Charging Cable Test (Isolate the Battery)
Use the headphones while they are plugged into a power source/charging cable.
- If it stops disconnecting: Your Battery is the culprit. After 20 minutes of use, the voltage likely drops below the threshold required to keep the Bluetooth chip stable, causing it to reboot. This is the most common cause for this specific issue.
Step 3: Cross-Device Test (Isolate Firmware/Software)
If it still disconnects while charging, pair the headphones with a different device (a different phone or laptop) that you don't normally use.
- If it works fine on the other device: The problem is a Firmware/Software bug or an interference issue with your primary device. Try updating the firmware via the Beats app or macOS.
Step 4: Thermal/Hardware Inspection
If the loop persists across all devices and even while charging, it is likely a Hardware failure. A component on the Bluetooth module or the mainboard is likely overheating after 20 minutes of operation, causing the system to become unstable. In this case, the internal board would need a professional inspection for heat-damaged components.
Most of the time, a failing battery is the reason behind this behavior. Let us know the results of the charging test
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I was unable to do step 2 my headphones don't work while charging
I understand. Since some Beats models disable Bluetooth while charging for safety/protection, let's adjust our strategy to isolate the issue:
1. Proceed to the Cross-Device Test (The Alternative Step 2)
Since we can't use the charging cable test, please pair your headphones with a different device (e.g., a laptop, tablet, or another phone) and use them for more than 20 minutes.
If the loop stops: The issue is likely a software conflict or firmware bug with your original phone.
If the loop continues: This confirms the fault is within the headphones themselves.
2. Testing the Battery Voltage (Hardware Check)
If the issue persists across all devices, it is highly likely that the Battery is failing to maintain a stable voltage under load.
If you are comfortable opening the headphones, you should measure the battery voltage using a multimeter when they are near the 20-minute mark.
A healthy battery should stay above 3.7V. If it drops significantly when the Bluetooth chip is active, the chip will trigger a re
