My surface is stuck on logo

My surface pro got an upgrade, then when it finished, it said that I can't login to my device via face ID or my PIN. Only password, i had forgotten my password because I barely used it, and i didn't have it written anywhere else. I know this is my mistake. I tried a few things, didn't work. I went to troubleshoot page and tried a few things to perhaps restart my device completely so I can open my surface, this was done by I think holding the power button down (it's been a week so my memory is not the best). Then it no longer started showing the troubleshoot screen, and instead showed just the logo. So now i can turn off and on my surface and can't go beyond the window logo point. I tried doing a usb recovery to reboot it, it wouldn't work. I tried usb c directly plugged into the surface and usb a plugged into an adaptor. I made sure usb recovery drive checked off all that was in the microsoft support website on how to create a usb recovery drive. I'm stuck on what I should do, and how I can get this fixed? I bought my surface off of facebook market months ago (about 5 months ago), and it was working well. It was bought new and barely used as well, so it's not old. It's in a good condition. I'm also in Canada ON, and I'm not sure how I can contact microsoft directly for help, if someone knows please let me know. I've went to a few repair shops already such as Best Buy Geek Squad, and all of them said they don't work with surface pro. I would love some guidance on what I should do to fix this problem.