The Kenmore Elite HE3 is a washing machine by Kenmore.

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plastic bits draining out and in wash, as well as burning smell

Hi, my washer made a lot of noise during the drain cycle, then spit out grey-like sand from where the water drains into the sink. this looked like bits of chewed up plastic with a gravel-like consistency. The washer kept thumping and not sure if I smelled something burning or it was just my anxiety at having to buy a new washer! The washing inside had tiny dark grey bits over it. My instinct tells me this is going to be a very expensive fix, does anyone know or have the same experience? Should i just buy a new one?

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Based on your symptom and details, the drum bearing has most like worn out, or the basket support busted causing the spin basket to wobble and rub into the front half of the outer tub.

The good thing is that the tub has a limited 10-year warranty and the spin basket has a limited lifetime warranty. The basket and tub will be free of charge but you will be responsible for the service fee of $129.00 which includes the labor.

It would definitely be cost effective to have your washer repaired instead of looking for a replacement.

I recommend calling Sears at 1-800-4MY-HOME or 1-800-469-4663 and setting up a service appointment to have your washer repaired. I would also let the person know the model number and that it's going to need the spin basket and the front and rear tub assemblies. If the bellows is damaged, let them know that too, however you will have to pay for the bellows.

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Our washer has been making lot of noise and thumping during the drain cycle and we also found bits of shredded plastic which is caused by the spin basket rubbing against the plastic tub. The drain under the machine was also clogged with plastic pieces. It's just outside the warranty period so I took it apart and found that the spin basket support spider is completely cracked in two of the three arms and it's only a matter of time before the entire basket breaks off. The tub has a deep groove from the basket rubbing. Attached are pictures of what it looks like and what caused it to be loose and off-balance and rub. The drum bearing is fine. Buying a new washer which isn't too much more than just the labor charges of getting it fixed.

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being i had a lot of melted plastic pieces near the front door. i assume i should take it apart 1st. to make sure of all the parts I'm going to need before ordering. YES ??

where's the best place that you know of to order all my parts ?

can you think of anything else i should change besides the bearings, seal

and "Maybe" drum piece or whatever caused the plastic pieces ?

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nisha umraw さん、ありがとうございました!
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