Hisense TV audio is too loud, can't be adjusted or muted
I've tried using both the TV remote and the cable box universal remote, and the problem happens with both, so I don't think that's the problem. I've tried unplugging, resetting, and other stuff the Hisense chat person had me try, but nothing helped. She declared my remote is the problem, but that just doesn't seem right to me. I feel like it's a bad circuit board - but I don't know which one would control the audio. Can any one offer advice?
Hi @joannejenkins,
What is the model number of the TV?
Is the volume level stuck at maximum i.e. what does it show when you press the volume down button on the remote?
Have you tried using the TV's Volume Down button (if it has one) to check if using it works?
jayeff さんによる
it's a 55R6000E
I don't know if it's at the maximum level, but it is pretty loud. When I use the remote to change the volume, the symbol shows the numbers going down, but the volume doesn't change. If I hit the mute button, the mute symbol shows up, but the volume stays the same.
I've looked all over the TV to find the manual volume buttons, but I can't find them. (My TV is in a tight corner, and it's hard to see the back without pulling it completely out.)
JoAnne Jenkins さんによる
@joannejenkins
Looking at the user manual for the TV there doesn't appear to be any controls on the TV itself so using the remote is the only way to control the TV.
Is the sound the only thing that you can't adjust with the TV remote e.g. channel, other settings etc?
jayeff さんによる
@joannejenkins Is the TV connected to internet?
Andrew S さんによる
Yes, wirelessly
JoAnne Jenkins さんによる
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