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The HP OMEN (model number 15-ax280nd) is a personal computer released by Hewlett-Packard (HP). This model was released in 2016.

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Why won't my hp omen laptop not turn on?

Hi

At first it was working fine, i usually played heavy games on it, i faced no issue.

I turned it on some morning (about 2 years ago) and it just booted normally and after sometime the screen started flickering and it shutdown. It wasn't overheated or spilled with water or anything, it just suddenly stopped.

I've tried many guides by replacing the ram, removing the battery, changing the hard drive everything

Keeping in mind

1) It's power supply is perfect

2) It's ram was new

3) Hard drive was working correctly

The thing is if I try to start it the power light turns on and stays on but the screen remains blank, I don't hear the fans spinning and the keyboard doesn't light up.

I'm suspecting that it's a power issue as the motherboard doesn't receive power but at one side the usb port is working but on the main side where there are 2 usb ports, hdmi, and power port is not working (power port does receive power)

This has been ging on for a few days and I haven't really taken it anywhere for repairing because the people in my country are not very skilled and it's just a big risk.

Any help will be appreciated! Thanks.

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Have you tried accessing the BIOS menu?

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Hi!

No the thing is that it won't boot at all

I mean the logo won't appear the screen remains black, it shows nothing.

There is no possible way to access the BIOS menu.

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Same problem

さんによる

Hi @loocomotive

Did you try the Most helpful answer below, you didn't say?

さんによる

I have omen 15, i replace a battery and it won't turn on, not even on charge and it doesn't show the charging light, can someone has solution for this

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最も参考になった回答

Hi,

From your description it is not passing POST (Power On Self Test) or even trying to start POSTing.

To eliminate the possibility that it is a corrupted BIOS that is preventing a normal start try a power refresh and see if that resolves the problem

Disconnect the charger if connected and then open the laptop and disconnect the main battery from the motherboard (you don't have to remove it, just disconnect it). Next remove the RTC coin cell battery from the motherboard and then press and hold the Power On button for a full 30 seconds and then release it.

With the RTC battery out, measure its voltage. if it is <2.5V DC replace it. It is a RC2032 coin cell battery, available most everywhere e.g. supermarkets.

Reinsert the RTC battery (+ve on top), reconnect the battery, connect the charger and try turning the laptop on.

Not that you need it but here's the maintenance and service guide for the laptop. See p.34 and p.55 to see how to disconnect the battery and remove the RTC battery.

If still no good, what is the make and model number of the motherboard as printed on the motherboard itself, e.g. DAG35???? perhaps? The schematic may have to be found to find out what's wrong.

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Thank you for your response, sorry I've been busy in exams so I couldn't really get much time but will try to fix it now. Will let you know if I succeed.

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Ways to fix-

If your laptop won’t power up, a faulty power supply, failed hardware, or a malfunctioning screen could be to blame [1]. In many cases, you may be able to resolve the problem yourself by ordering replacement parts or adjusting your laptop’s configuration.

But if your laptop is older and the problem is an expensive hardware issue, it may make be the best time to buy a new laptop.

1. Check the power supply and battery

If your HP laptop won’t turn on even when plugged in, start by checking the power supply. There are quite a few issues you could have with the power supply.

For example, the problem could be as simple as having the wrong charging cord which means you aren’t getting the proper voltage, or it could be that the power supply has failed [2].

To test if the power supply is the issue, completely remove your laptop battery.

Then, plug your laptop into a functioning outlet.

First, confirm the outlet is functioning properly by plugging another device into it - if it works, the issue isn’t the outlet.

If you can power on your laptop without the battery installed, the issue isn’t the power supply, it’s your battery.

You’ll need to buy a new one but, in the meantime, you can simply use AC power only.

It’s perfectly fine to use your laptop without the battery installed, it just means you’ll always have to be plugged into an outlet to use it.

CMOS battery

One other possible solution to test out is to replace the CMOS battery which stores the BIOS settings in the motherboard [3]. This is especially true if you're running an older laptop that is off a lot or used with the main battery removed. A new CMOS battery is very budget-friendly to replace.

Pro tip: Make sure that the cables are all properly connected. This might seem simple and obvious but most issues with a laptop that won’t turn on stem from a power supply issue. A loose or unplugged power cable means your computer isn’t getting the juice it needs to run.

2. Diagnose screen issues

If your power supply is working, you will need to troubleshoot further.

First, disconnect all of your nonessential external display devices like projectors and monitors to make sure they’re not interfering with the startup processes of your laptop.

If the power button is lit and you can hear fans or noises but there isn’t an image being displayed, turn out the lights to see if there’s an image being displayed very faintly.

If there is a very faint image once the lights are off, the screen’s inverter has failed and you’ll need to replace it [4].

Alternatively, your brightness button may be broken.

If your laptop starts up but there isn’t an image, the LCD panel could be broken. It’s not impossible to fix a broken screen, you can read our article here about how to do so. But if your laptop is an older model it might make more sense to simply replace your entire laptop.

3. Remove all devices from your laptop

If you have left a memory card, DVD, or USB drive in your notebook, this could be a reason why your laptop doesn’t power on.

It might be getting “stuck” because the BIOS may be trying to boot from a removable storage device. Remove all USB drives and other devices and try to boot up your computer.

4. Use a rescue disc

A rescue disc allows you to boot your computer and fix any issues you may be having with a Windows operating system [5]. If a virus is the culprit behind your computer problems, the rescue disc will find it via scanning tools so you can remove the offending malware.

5. Boot in safe mode

If your HP laptop won’t turn on you might still be able to get your laptop working in safe mode [6]. Safe mode allows you to uninstall new programs or drivers that could be affecting your laptop. It also allows you to create a new user account if your original account has been corrupted.

6. Check hardware

The last step when diagnosing power issues is to check your hardware. If you’ve recently installed hardware like a new RAM kit, that could be the cause of your boot issues. Remove and reinstall your new hardware and try to boot again.

Unfortunately, sometimes the hardware in your laptop such as your hard drive simply fails and there is no easy fix. If you hear a clicking noise or the drive spinning but then powering down, this is a telltale sign your hard drive has failed [7]. In most cases, this means you’ll need to simply replace your hard drive.

In instances like this, it is smart to have an external hard drive so you can back up any files you may need.

Regards,

Rachel Gomez

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Thank you for your response, sorry I've been busy in exams so I couldn't really get much time but will try to fix it now. Will let you know if I succeed.

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Ibraheem Faisal さん、ありがとうございました!
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