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on board camera not working at all turns on but then turns off

microsoft sent me a link i taped into the link it did not work so what do i do. i have restarted my laptop, i also did everything you have asked me to do. is there something i might have missed if so please tell.

i have a dell inspiron pc laptop 1500 serious model / 1545. the camera on my laptop was working fine, i turned it on today and it went on then came up as error. microsoft sent me a link, still nothing i feel link i want to chunk my laptop across the room. i have gone through all the steps, what should i do.

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It is doubtful that Microsoft would send you a link - sounds more like an attempt to take over your computer. Could you perhaps explain in more detail how the "link" appeared such as in a browser or just on your desktop, etc.

mike さんによる2021年8月21日

@aactech Yes, it sounds suspicious....

teardown-er さんによる2021年8月22日

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投稿日: 2021年8月21日

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Hi @gilbertg,

What is the status of the camera as shown in Device Manager?

Go to Device manager > Camera > click on the > symbol to expand the list if necessary > right click on camera entry > Properties > General tab Device status box.

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@gilbertg and if what @jayeff suggests looks good try to reinstall your drivers.

oldturkey03 さんによる2021年8月22日

thank you for the answer

Gilbert Gomez さんによる2021年8月22日

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Dell Inspiron 15 (1545)

on board camera not working at all turns on but then turns off

Update (08/21/2021)

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