Fridge keeps turning off and back on every few minutes.

Question

Samsung Refrigerator RF34H9960

The Samsung RF34H9960S4 is a French Door Refrigerator with a 33.9 cu. ft. capacity, featuring four doors, a FlexZone Drawer with adjustable temperature settings, a Twin Cooling Plus® system, and a dedicated Beverage Center. This model also includes LED lighting, Power Freeze and Cool options, and a door alarm for added convenience.

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K. G. @kcat0109

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投稿日: 2020年11月15日

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Fridge keeps turning off and back on every few minutes.

We have a Samsung French 4-door chef collection with flex area Model:RF34H9960S4/AA-0000. It randomly just started turning off and then turns right back on but cycles through this every couple of minutes. Can't keep anything in it because it is not holding temp with the constant turning off and back on. Any one with any ideas? We just can not afford $250 + for a repair service since it is out of warranty. Thanks+

Sorry just now seeing this!

Here is a photo of what we get when we try to run diagnostics. Thanks!

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I just bought this refrigerator two months ago new I should not have no problems

Roxie Q Lawrence さんによる2023年10月6日

@roxieqlawrence

If the refrigerator is "new" i.e. you have been the only owner, and not bought "used" i.e. 2nd hand, then contact the Samsung customer service department in your location and make a claim for a manufacturer's warranty repair.

jayeff さんによる2023年10月7日

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I just bought this refrigerator two months ago new I should not have no problems — Roxie Q Lawrence
@roxieqlawrence

If the refrigerator is "new" i.e. you have been the only owner, and not bought "used" i.e. 2nd hand, then contact the Samsung customer service department in your location and make a claim for a manufacturer's warranty repair. — jayeff

jayeff @jayeff 評価: 448.9千 11 366 1.4千 · Answer 1 · 2020-11-15T22:00:28-07:00

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jayeff @jayeff

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投稿日: 2020年11月15日

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Hi @kcat0109 ,

Check that the compressor is not getting too hot when it is operating and is being shutdown due to over temp. Be careful not to burn yourself. Compressors are designed to run for long periods of time and may get warm to the touch but not hot.

Here’s a link to the section of the service manual that shows to to perform the various load test diagnostics for the refrigerator.

Also this shows how to test all the sensors,in case one of them is causing the compressor to be told to stop.

Depending on the results shown the following pages may indicate what the problem is.

Hopefully the manual will help you to find the problem.

Hi @kcat0109 ,

Not sure what you mean when you say “Only thing that shows is a couple of lines. Top horizontal line and bottom a vertical line.”

As there were no error codes then I’m assuming you mean this is for the diagnostic load test as per p.77 of the manual, is this correct?

If so which two lines do you mean?

Here’s the image of the display from p.77 can you describe which ones they are i.e. R1 a-g or R10 a -g or F1 a-g or F10 a-g

An example would be R1a or R10a for the top horizontal line and F1f & e for a bottom vertical line.

On p.78 it describes what all the LED segments mean

(click on image to enlarge for better viewing.

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Thank you. We did follow those diagnostic steps but no error code presents. Only thing that shows is a couple of lines. Top horizontal line and bottom a vertical line. There is a clicking noise coming from the main PCB board when fridge shuts off. The board is $120 ish to replace but I'm afraid of replacing it and that not be the underlying issue. It really could not have come at a worse time.

K. G. さんによる2020年11月16日

Hi @jayeff I added a picture of what we are seeing when we run diagnostics! Thanks

K. G. さんによる2020年11月18日

@kcat0109

The refrigerator code just says that the external air temp is <21 deg. C

R1 f & d

The freezer code is more complicated:

F1 codes a, b,e & g

F10 codes b,c & g

It seems as though it is just verifying that the fans are working or have worked in the freezer compartment.

I don't know.

Did you check the compressor temp, you didn't say?