メインコンテンツにスキップ

修理を始めるには

修理する権利

ストア

The Asus Zenbook UX301LA is an Ultrabook with a 13.3-inch IPS display. It was released in November 2013 as a part of Intel's Ultrabook line.

13回答 すべてを表示

Stuck in BIOS or blue screen, can't even restore.

The second time this has happened! Last time I had the hard drive replaced. However, I want to know what is causing this and if there is any other way to solve this issue? Occasionally I can actually enter my password and access the desktop but then it freezes, crashes and returns to the blue screen… error CRITICAL_PROCESS_DIED. Actually the Asus notebook UX430U

この質問に回答する 同じ問題があります

この質問は役に立ちましたか?

スコア 0
コメントを追加

2件の回答

最も参考になった回答

Since you had the hard drive replaced (which yes, DOES hang Asus BIOSes), it may be bad RAM. I don’t know why this wasn’t attempted first, but it should have been diagnosed with a RAM check first to even know if it’s going to happen again. It’s soldered, so you’re looking at a replacement board if the RAM is bad and the tech may lose the SSD and repair payment if they can’t find the original to make you whole and didn’t return it right away, unless they buy a board and potentially end up finding out it’s cheaper to give you your money back and the laptop if they have that out available.

I would have checked the RAM and told you if it’s a waste of time for that exact reason - especially if I seen errors the first pass. It’s going to hurt so bad it won’t happen again since they’ll be out parts and money.

If you have access to a working computer, download memtest 86+ and run this until you have a solid 5-7 full scans. If there’s no issues with the RAM, I would check the replacement hard drive since you did not state if it was a used spare or a new one. Your best bet to check the new drive is to use Parted Magic and check the SMART data.

If both the RAM and hard drive check out, you need to reinstall Windows since it’s going to be a clone job gone wrong.

このアンサーは役に立ちましたか?

スコア 1

コメント:

Thank Nick, It was a new hardrive that was put in. I've got memtest86+ on a memorystick but not sure how to do the RAM scans.

さんによる

@Lucia Hudson It will run automatically.

さんによる

コメントを追加

The Critical Process Died error is due to a critical component malfunctioning within your system, ranging from hardware to firmware.

You can start by ruling out the firmware on the device by updating UEFI/BIOS by pressing delete in 1 second intervals upon startup. This will open the UEFI/BIOS. From here you will need to update/Flash your BIOS.

*Be Sure to Backup all your data if possible.

Steps an process can be found on ASUS website.

Here is a link https://www.asus.com/us/support/FAQ/1008...

Once that is done restart the system and try to retrace your steps as to how you got the Blue Screen of Death.

If it does reappear then you may want to try booting into safe mode to determine if it a hardware issue.

To get to safe mode you will press f8.

This takes you into a diagnostic tool. Feel free to run the diagnostics on your device.

Once you exit the Diagnostic tool, you want to select the troubleshoot option from the first menu and then option 5 in the next menu for the “Safemode with Networking”.

This will give you basic drivers for your laptop.

If it give a BSD again then it is definitely hardware and you will want to shift your focus onto your CPU and RAM.

Best of luck!

このアンサーは役に立ちましたか?

スコア 0

コメント:

Thank you very much, unfortunately when I go into the ASUS Flash 3 utility v03.00 there are no options there whatsoever...

さんによる

When I go to the boot menu it says there are no bootable devices

さんによる

コメントを追加

回答を追加する

Lucia Hudson さん、ありがとうございました!
統計データを表示:

過去 24時間: 1

過去 7 日: 8

過去 30 日: 39

今までの合計 1,007