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I have an HP 15.6 HD touch display laptop. About a year ago battery went bad. Forgot about it. Finally ordered a replacement. Got it today and put it in & charged it. The wifi light and power lights come on but screen remains black. I went thru a few steps offered on the hp website but nothing. Anyone have any ideas?
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Try replacing the CMOS battery. Should be a small battery about the size of a coin attached to the main board. Hopefully you can access it easily by removing a panel on the bottom of the laptop.
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@missmarymack83 attach an external monitor and see what that shows. It is possible that this is a bad display. It is also possible that your computer’s HDD has failed
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@oldturkey03 I hooked it up to a TV & nothing.. What is HDD?
@missmarymack83 since your external display does not show anything it sounds like your computer in not booting up. This could be a hard disk drive issue. HDD.
@oldturkey03 Gotcha! Thanks
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