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Alcatel Onetouch Go Play is a rugged, low-cost smartphone released in 2015 with complete water and dust resistance.

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My phone keeps turning off an on

I have tried several times to hold down the power key, along with the volume keys. A little screen appears where I have a few options. I have chosen each of them, but the phone still continues to turn on and off. I barely got this phone, brand new, a few months ago from Simple Mobile. Any help would be very much appreciated.

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Does it fully boot into android or just get to that startup slash screen and boot loop?

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There are methods that can be used in order to fix your phone that is power-cycling:

1. Check your protective case

Some protective cases are a little too snug and can actually put pressure on the power key causing the phone to power off or on sporadically.

2. Make sure the battery is snug

Make sure that it’s nice and snug and that the metal leads on the phone and battery are staying connected to each other.

3. Check the batteries condition

Check the Liquid Damage Indicator (LDI) on the battery and make sure that it is still white.

4. Run a battery test

5. Check your applications

6. Upgraded Software

7. Backup and reset

Resetting a phone is often a last resort for most situations but a factory data reset on an Android phone can often times fix most phone related issues, especially when it comes to software.

Hope this info helps.

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my keeps saying its temperature is low,it will shut down...and immediately after few seconds it goes off

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@davidkanjungu93henda In most cases, both extreme heat and cold can damage the battery. Make sure your phone battery is in good condition.

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The phone automatically shuts off. I can restart it but as soon as I make a selection it shuts off again. Uggghhhh!

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Natalie F さん、ありがとうございました!
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